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Bureau of Emergency Communications (9-1-1)


Telecommunicators are the lifeline for 9-1-1 emergency callers...they are the 'Help Until Help Arrives'. Congratulations to Robyn Hackler for being inducted into the IAED Stork Club.

IAED Stork Club Hackler


On April 10, 2018, Director Mark Doyle announced the Division's new mission statement - Department of Safety Assistant Commissioner Richard C. Bailey attended. The revised mission statement was the product of a work group made up of representatives from each of the Division's sections; PSAP (9-1-1 call center), Mapping/Data Operations, Administration, Radio Maintenance, Special Projects and Technical Support. Over several work sessions, the work group collaborated on what the division does, how we do it, for whom we do it and why. As a result of their diligent work, our new mission statement is clear, precise and captures the focus of each section and the Division’s overall purpose.

Mission Statement Work Group Division Mission Statement Plaque

The mission of the Division of Emergency Services and Communications, Bureau of Emergency Communications is "To locate, communicate and connect people in an emergency with the help they need."


Happy 50th Birthday 9-1-1!

Mr. Rankin Fite making the first 9-1-1 call on February 16, 1968. First Phone Used to Call 911

On February 16, 1968, Alabama Speaker of the House, Mr. Rankin Fite, made the first 9-1-1 call from the Haleyville City Hall.

From that small beginning, 9-1-1 technology has become more sophisticated in response to consumer expectations. Each advancement has improved our nation’s ability to get better, more reliable information to first responders so they can do their job of saving lives and property.

It is because of people like our employees...EMDs, IT technicians, cartographers, field representatives, database managers, administrative personnel…that New Hampshire stands at the forefront of 9-1-1 excellence and remains the model for many states looking to mirror the New Hampshire E9-1-1 success story. Thank you!


9-1-1 Information Bulletin

Lakes Region General Healthcare produces a 9-1-1 public service announcement.

The location of an emergency is very important. When calling 9-1-1, please pay attention to your surroundings and provide the 9-1-1 call taker with street names and house numbers, route numbers or interstate mile markers.

Text-to-9-1-1 Governor Announcement

Text to 911 screen Laconia 9-1-1 PSAP Text to 911 Response Screen

On January 12, 2015, the Governor announced, “Public safety is state government’s most important responsibility, and Text-to-9-1-1 is an important step forward in our ongoing efforts to ensure the safety of our people and communities. Making traditional 9-1-1 emergency services available through text messaging is a common-sense initiative that will help save lives as we work to modernize how we provide critical state services, allowing Granite Staters to access emergency services when they are unable to place a call in a dangerous situation.”

Text to 911

Text to 9-1-1 Information

Text-to-9-1-1 allows residents in dangerous situations who are unable to risk the noise of a call to send a text for help. This will help save lives and must be used responsibly. Texting should only be used when a voice call is not possible, as voice calls provide an advantage by allowing the 9-1-1 operator to more quickly assess the type of emergency and the location of the emergency.

How to text 9-1-1:

  • Enter the numbers '911' in the 'To' field
  • In the message field, type your exact location and a BRIEF description of the help you need - use simple words, do not use abbreviations or shorthand
  • Push the 'Send' button and
  • Be prepared to answer the 9-1-1 call taker's questions

A text or data plan is required to place a Text-to-9-1-1. Currently, Text-to-9-1-1 is offered via Sprint, AT&T, Verizon and T-Mobile. Text messages may not go through if a cell signal is not available. If a text message does not go through, the sender will receive the following message; 'There is no text service to 9-1-1 available at this time.'

Text-to-9-1-1 messages cannot be received if there are multiple message recipients or if pictures, videos or emoticons are used.

Text-to-9-1-1 is FOR EMERGENCIES ONLY!

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