The training unit conducts three 16 week classes per year for incoming Emergency Medical Dispatchers, monthly continuing education classes for APCO and EMD, bi-annual CPR certification, a monthly 40-hour APCO certification program open to all public safety agencies, and a 30-minute presentation at the NH Police Standards & Training Academy.

Trainers also travel throughout the state conducting on-site training for the Valor CAD dispatch system.

NHBEC Training Outline

• What training do NH 9-1-1 Emergency Medical Dispatchers (EMD) receive?
  Training consists of seven weeks of classroom, followed by seven weeks of mentoring on a live console with a fully certified EMD. Total training time is 14 weeks or 560 hours. EMD training includes but is not limited to:

• Administrative Information
• ProQA Certification (Emergency Medical Dispatch)
• Guardian Call Handling Software
• Computer Aided Dispatch
• Mapping Software

• Basic Telecommunications
• Suicide Intervention
• Hazardous Materials Overview
• Terrorism
• Domestic Violence
• Critical Incident Stress
• New Hampshire Geography
• TTY Training
• Advanced First Aid/CPR/AED
• Role Playing
• NIMS 100, 700 and 144
• Outside Agency Interactions
• Anatomy & Physiology, Medical Terminology
• Driver Training
• Cyber Security
• Respect in the Workplace
• Civilian Response to Active Shooter Events (CRASE) Training
• Dams
• P&P Training