The training unit conducts three 16 week classes per year for incoming Emergency Medical Dispatchers, monthly continuing education classes for APCO and EMD, bi-annual CPR certification, a monthly 40-hour APCO certification program open to all public safety agencies, and a 30-minute presentation at the NH Police Standards & Training Academy.
Trainers also travel throughout the state conducting on-site training for the Valor CAD dispatch system.
NHBEC Training Outline
- What training do NH 9-1-1 Emergency Medical Dispatchers (EMD) receive?
Training consists of seven weeks of classroom, followed by seven weeks of mentoring on a live console with a fully certified EMD. Total training time is 14 weeks or 560 hours. EMD training includes but is not limited to:
- Administrative Information
- ProQA Certification (Emergency Medical Dispatch)
- Guardian Call Handling Software
- Computer Aided Dispatch
- Mapping Software
- Basic Telecommunications
- Suicide Intervention
- Hazardous Materials Overview
- Terrorism
- Domestic Violence
- Critical Incident Stress
- New Hampshire Geography
- TTY Training
- Advanced First Aid/CPR/AED
- Role Playing
- NIMS 100, 700 and 144
- Outside Agency Interactions
- Anatomy & Physiology, Medical Terminology
- Driver Training
- Cyber Security
- Respect in the Workplace
- Civilian Response to Active Shooter Events (CRASE) Training
- Dams
- P&P Training
|