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Emergency Services & Communications (9-1-1)

The training unit conducts three 16 week classes per year for incoming Emergency Medical Dispatchers, monthly continuing education classes for APCO and EMD, bi-annual CPR certification, a monthly 40-hour APCO certification program open to all public safety agencies, and a 30-minute presentation at the NH Police Standards & Training Academy.

Trainers also travel throughout the state conducting on-site training for the Valor CAD dispatch system.

NHBEC Training Outline

  • What training do NH 9-1-1 Emergency Medical Dispatchers (EMD) receive?
    Training consists of seven weeks of classroom, followed by seven weeks of mentoring on a live console with a fully certified EMD. Total training time is 14 weeks or 560 hours. EMD training includes but is not limited to:
  • Administrative Information
  • ProQA Certification (Emergency Medical Dispatch)
  • Guardian Call Handling Software
  • Computer Aided Dispatch
  • Mapping Software
  • Basic Telecommunications
  • Suicide Intervention
  • Hazardous Materials Overview
  • Terrorism
  • Domestic Violence
  • Critical Incident Stress
  • New Hampshire Geography
  • TTY Training
  • Advanced First Aid/CPR/AED
  • Role Playing
  • NIMS 100, 700 and 144
  • Outside Agency Interactions
  • Anatomy & Physiology, Medical Terminology
  • Driver Training
  • Cyber Security
  • Respect in the Workplace
  • Civilian Response to Active Shooter Events (CRASE) Training
  • Dams
  • P&P Training
  New Hampshire Department of Safety | 33 Hazen Drive | Concord, NH 03305
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