skip navigationOfficial State of NH Site
DOS Logo Emergency Comi

Bureau of Emergency Communications (9-1-1)
Technical Support

As one the most sophisticated 9-1-1 call centers in the country there is an abundance of telephony and computer technologies in use at the Bureau of Emergency Communications (BEC). In order to leverage and maintain these technologies the BEC employs its own information technology staff. Five Technical Support Specialists and a programmer are led by the IT Manager.

The BEC utilizes a variety of computing platforms in supporting the other departments within the division. Along with the standard productivity suites the BEC has specialized software for most every function performed within the agency. The 9-1-1 call center incorporates cutting edge technologies combining computer answering positions, geographic information systems (GIS), and enterprise quality databases. Multiple layers of redundancy and security ensure high availability of critical systems.

  New Hampshire Department of Safety | 33 Hazen Drive | Concord, NH 03305
TDD Access: Relay NH 1-800-735-2964
nh | Privacy Policy | Accessibility Policy