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Emergency Services & Communications (9-1-1)
Technical Support

The Department of Emergency Services and Communications (DESC) 9-1-1 Technical Support group is responsible for building and maintaining the 9-1-1 public safety answering point (PSAP) call processing platforms and infrastructure. In order to leverage and maintain these technologies, the DESC employs its own information technology staff of five Technical Support Specialists that are led by the IT Manager. The DESC is responsible for meeting strict uptime requirements of its critical systems by maintaining a highly available, redundant, fault tolerant, and secure infrastructure.

Secondary to supporting the 9-1-1 PSAP, the Technical Support group maintains infrastructure for GIS data development and maintenance, enterprise-level databases, and highly secure publically available web services. In addition to these core services for the DESC, the Technical Support group also supports and maintains a wide-area-network to every local dispatch center in New Hampshire which is used to share vital call data and deliver GIS services.


*NEW* New Hampshire Automatic External Defibrillator (AED) Registry

New Hampshire actively supports the use of AEDs in public and private settings. NH RSA 153-A:33 requires owners to register devices with the Department of Safety within 30 days of acquisition. It has been proven that AED devices significantly improve the chance of survival with a patient experiencing a sudden cardiac arrest (SCA). It is important to make AEDs accessible in emergencies. Furthermore, the ability to direct 9-1-1 callers to a nearby AED can save a life.

NH has partnered with PulsePoint AED to manage the registry of AEDs and their locations. PulsePoint is a public, non-profit organization and its core mission is to improve cardiac arrest survival. PulsePoint AED registry integrates with NH 9-1-1 allowing Telecommunicators to inform callers of the exact location of nearby registered AEDs via GPS coordinates.

To enter a new AED, please visit

AED Map - Laconia AED Map - Wolfeboro AED Map - Tanger Outlet Mall, Tilton

AED Registry - Pulse Point

For questions regarding PulsePoint and the NH AED registry, contact Matt White, DESC IT Manager, or by phone at (603)527-9591.

NH Fire Standards & Training - Bureau of EMS

For additional information and/or questions about AEDs in New Hampshire, contact the NH Bureau of Emergency Medical Services at (603)223-4200.

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