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Bureau of Emergency Communications (9-1-1)
Technical Support

The Department of Emergency Services and Communications (DESC) 9-1-1 Technical Support group is responsible for building and maintaining the 9-1-1 public safety answering point (PSAP) call processing platforms and infrastructure. In order to leverage and maintain these technologies, the DESC employs its own information technology staff of five Technical Support Specialists that are led by the IT Manager. The DESC is responsible for meeting strict uptime requirements of its critical systems by maintaining a highly available, redundant, fault tolerant, and secure infrastructure.

Secondary to supporting the 9-1-1 PSAP, the Technical Support group maintains infrastructure for GIS data development and maintenance, enterprise-level databases, and highly secure publically available web services. In addition to these core services for the DESC, the Technical Support group also supports and maintains a wide-area-network to every local dispatch center in New Hampshire which is used to share vital call data and deliver GIS services.


   
  New Hampshire Department of Safety | 33 Hazen Drive | Concord, NH 03305
TDD Access: Relay NH 1-800-735-2964
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