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Bureau of Emergency Communications (9-1-1)
Public Safety Answering Point and Operations

The PSAP (Public Safety Answering Point), located in Concord, receives approximately two-thousand 9-1-1 calls each day. Police and fire requests are immediately transferred to the appropriate dispatch center. A nationally recognized Emergency Medical Dispatch (EMD) Protocol is utilized for callers reporting medical emergencies. Callers answer a few brief questions so that the proper response and pre-arrival treatment may be determined. Once identified the problem is relayed to the local dispatch center.

9-1-1 Record Requests

The New Hampshire Division of Emergency Services and Communications cannot produce the records as they are confidential and therefore privileged by the applicable statute (RSA 106-H), unless they fall under one of the exceptions outlined in paragraphs I and II, pursuant to RSA 106-H:14:

106-H:14 Information Not Subject to Right-to-Know Law. – Any information or records compiled under this chapter shall not be considered a public record for the purposes of RSA 91-A regardless of the use of such information under paragraph I or II. Notwithstanding any provision of law to the contrary, the bureau shall only make information or records compiled under this chapter available as follows:

I. On a case-by-case basis to a law enforcement agency that requires the information or records for investigative purposes; and

II. To the department of environmental services solely for the purpose of estimating the location of wells subject to RSA 482-B. Information shared with the department of environmental services under this provision shall be limited to geographic information systems data that will aid in locating such wells. The department of environmental services shall not release such shared data under RSA 91-A.

Source. 1992, 165:1. 2006, 137:2. 2007, 89:2, eff. Dec. 8, 2007.

***Law enforcement agencies should complete the DESC Record Request Form and e-mail it to

Enhanced 911 recordings shall be retained for 6 months. Read the Department of Safety, Emergency Communications Rules here.

NEBEC accreditation logo Accreditation

In 1999 the ECS became the 30th accredited center of excellence by the National Academies of Emergency Medical Dispatch.

A rigorous 20 point requirement for accreditation ensures the Section’s compliance in certification, quality assurance, oversight, and ethics.


2020 Telecommunicator of the Year

2020 NH Telecommunicator of the Year Bronwen Smith 2020 NH Telecommunicator of the Year Bronwen Smith and DOS Commissioner Robert Quinn 2020 NH Telecommunicator of the Year Bronwen Smith, Director Mark Doyle and Asst Director Robert Lussier 2020 NH Telecommunicator of the Year Bronwen Smith and her family

In a ceremony on April 13, 2020, Bronwen Smith was named New Hampshire's 2020 EMD of the Year.



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