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Bureau of Emergency Communications (9-1-1)
Public Safety Answering Point and Operations

The PSAP (Public Safety Answering Point), located in Concord, receives approximately two-thousand 9-1-1 calls each day. Police and fire requests are immediately transferred to the appropriate dispatch center. A nationally recognized Emergency Medical Dispatch (EMD) Protocol is utilized for callers reporting medical emergencies. Callers answer a few brief questions so that the proper response and pre-arrival treatment may be determined. Once identified the problem is relayed to the local dispatch center.

NEBEC accreditation logo Accreditation

In 1999 the ECS became the 30th accredited center of excellence by the National Academies of Emergency Medical Dispatch.

A rigorous 20 point requirement for accreditation ensures the Section’s compliance in certification, quality assurance, oversight, and ethics.

 

Blizzard Baby - 9-1-1 Helps dad deliver baby in March 13, 2018 Nor'Easter

Blizzard Baby, Logan, March 13, 2018 9-1-1 Emergency Medical Dispatcher

Photo furnished by Chris Alexander

With the emergency medical dispatch help of 9-1-1, Chris Alexander of Salem delivered his baby boy, Logan, at the height of the nor'easter on March 13, 2018. Mother, Lisana, and baby Logan are both doing well.

 

2017 EMD of the Year

2017 EMD of the Year

(l to r: Director Mark Doyle, EMD of the Year Timothy Locke, Asst Director Bob Lussier)

Timothy Locke was named 2017 EMD of the Year on April, 2018.

 

New Hampshire was featured in the International Academies of Emergency Dispatch Journal! Read the story here:

Nov/Dec 2016 IAED Journal Article

 

WMUR-TV 'Dispatchers are Key to Helping Save People who Overdose'

WMUR Dispatchers are Key to Helping Save People Who Overdose

 

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  New Hampshire Department of Safety | 33 Hazen Drive | Concord, NH 03305
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