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Bureau of Emergency Communications (9-1-1)
Public Safety Answering Point and Operations

The PSAP (Public Safety Answering Point), located in Concord, receives approximately two-thousand 9-1-1 calls each day. Police and fire requests are immediately transferred to the appropriate dispatch center. A nationally recognized Emergency Medical Dispatch (EMD) Protocol is utilized for callers reporting medical emergencies. Callers answer a few brief questions so that the proper response and pre-arrival treatment may be determined. Once identified the problem is relayed to the local dispatch center.

NEBEC accreditation logo Accreditation

In 1999 the ECS became the 30th accredited center of excellence by the National Academies of Emergency Medical Dispatch.

A rigorous 20 point requirement for accreditation ensures the Section’s compliance in certification, quality assurance, oversight, and ethics.

 

Blizzard Baby - 9-1-1 Helps dad deliver baby in March 13, 2018 Nor'Easter

Blizzard Baby, Logan, March 13, 2018 9-1-1 Emergency Medical Dispatcher

Photo furnished by Chris Alexander

With the emergency medical dispatch help of 9-1-1, Chris Alexander of Salem delivered his baby boy, Logan, at the height of the nor'easter on March 13, 2018. Mother, Lisana, and baby Logan are both doing well.

 

EMD Brittney Elliott Awarded Life Saver Pin - 9-1-1 Caller Visits Laconia Call Center

EMD Brittney Elliott awarded lifesaving pin. EMD Brittney Elliott awarded lifesaving pin. EMD Brittney Elliott awarded lifesaving pin. 9-1-1 Lifesaving Pin

Telecommunications Specialist Brittney Elliott received a 9-1-1 call on December 19, 2017 from Kristin Klin for an apparent cardiac arrest. Kristin was transporting her mother from a rehab facility to her assisted living home in Tamworth when her mom stopped breathing and went into distress. Kristin pulled her mom from the car and with Brittney’s help performed CPR until help arrived. Kristin and Brittney saved her life; she is back home and recovering. On Sunday, January 28, 2018, Kristin and her husband, Paul, visited the Laconia PSAP and met Brittney. Both Brittney and Kristin were awarded ‘Life Saver’ pins. Kristin was very impressed with the help she received. She said without Brittney’s instructions her mom likely would not have survived.

 

2016 EMD of the Year

2016 EMD of the Year

Rebecca Desrochers was named 2016 EMD of the Year on April 13, 2017.

 

New Hampshire was featured in the International Academies of Emergency Dispatch Journal! Read the story here:

Nov/Dec 2016 IAED Journal Article

 

WMUR-TV 'Dispatchers are Key to Helping Save People who Overdose'

WMUR Dispatchers are Key to Helping Save People Who Overdose

 

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  New Hampshire Department of Safety | 33 Hazen Drive | Concord, NH 03305
TDD Access: Relay NH 1-800-735-2964
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