ANNOUNCING - MISSION STATEMENT REVISION!

On April 10, 2018, Director Mark Doyle announced the Division's new mission statement - Department of Safety Assistant Commission Richard C. Bailey attended. The revised mission statement was the product of a work group made up of representatives from each of the Division's sections; PSAP (9-1-1 call center), Mapping/Data Operations, Administration, Radio Maintenance, Special Projects and Technical Support. Over several work sessions, the work group collaborated on what the division does, how we do it, for whom we do it and why. As a result of their diligent work, our new mission statement is clear, precise and captures the focus of each section and the Division’s overall purpose.

The mission of the Division of Emergency Services and Communications, Bureau of Emergency Communications is "to serve as the communications link between the public and public safety agencies." We shall work daily to exceed all standards of excellence by providing state of the art E9-1-1 and other communication services. In doing so, we envision a day when every person in the State of New Hampshire will know and use 9-1-1 with the utmost confidence that a high level of assistance will follow; furthering the ideal of "One Nation, One Number." Additionally, we will provide any other emergency support services as directed by the Commissioner of the Department of Safety.

April 8-14, 2018 - National Public Safety Telecommunications Week

Celebrating the men and women who have dedicated themselves to answering the public's call for help. We thank you and celebrate your expertise, professionalism and compassion.

Happy 50th Birthday 9-1-1!

On February 16, 1968, Alabama Speaker of the House, Mr. Rankin Fite, made the first 9-1-1 call from the Haleyville City Hall.

From that small beginning, 9-1-1 technology has become more sophisticated in response to consumer expectations. Each advancement has improved our nation’s ability to get better, more reliable information to first responders so they can do their job of saving lives and property.

It is because of people like our employees...EMDs, IT technicians, cartographers, field representatives, database managers, administrative personnel…that New Hampshire stands at the forefront of 9-1-1 excellence and remains the model for many states looking to mirror the New Hampshire E9-1-1 success story. Thank you!

Caller Location is critical in 9-1-1 Emergencies.

Lakes Region General Healthcare produces a 9-1-1 public service announcement.

The location of an emergency is very important. When calling 9-1-1, please pay attention to your surroundings and provide the 9-1-1 call taker with street names and house numbers, route numbers or interstate mile markers.

Text-to-9-1-1 Governor Announcement

On January 12, 2015, the Governor announced, “Public safety is state government’s most important responsibility, and Text-to-9-1-1 is an important step forward in our ongoing efforts to ensure the safety of our people and communities. Making traditional 9-1-1 emergency services available through text messaging is a common-sense initiative that will help save lives as we work to modernize how we provide critical state services, allowing Granite Staters to access emergency services when they are unable to place a call in a dangerous situation.”

Text to 9-1-1 Information

Text-to-9-1-1 allows residents in dangerous situations who are unable to risk the noise of a call to send a text for help. This will help save lives and must be used responsibly. Texting should only be used when a voice call is not possible, as voice calls provide an advantage by allowing the 9-1-1 operator to more quickly assess the type of emergency and the location of the emergency.

How to text 9-1-1:

• Enter the numbers '911' in the 'To' field
• In the message field, type your exact location and a BRIEF description of the help you need - use simple words, do not use abbreviations or shorthand
• Push the 'Send' button and
• Be prepared to answer the 9-1-1 call taker's questions

A text or data plan is required to place a Text-to-9-1-1. Currently, Text-to-9-1-1 is offered via Sprint, AT&T, Verizon and T-Mobile. Text messages may not go through if a cell signal is not available. If a text message does not go through, the sender will receive the following message; 'There is no text service to 9-1-1 available at this time.'

Text-to-9-1-1 messages cannot be received if there are multiple message recipients or if pictures, videos or emoticons are used.

Text-to-9-1-1 is FOR EMERGENCIES ONLY!