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Frequently Asked Questions

  1. Inmate information
  2. Types of information available
  3. Visiting an individual in our custody
  4. Sending mail to an individual in our custody
  5. E-mailing an man or woman in our custody
  6. Sending money to an individual inj our custody
  7. Phoning an individual in our custody
  8. Ordering authorized property items for persons in our custody
  9. Prison made products
  10. Donations of items
  11. Individual Locater Parole Date Listing
  12. Programming Services
  13. Sex Offender information
  14. Reporting PREA violations
  15. Policies, Procedures and Directives (PPDs)
1. Individual information
The New Hampshire Department of Corrections publishes an online locater, updated on a daily basis. This is extracted from the DOC Offender Management database and there can be delays in publishing the information depending on how quickly it has been put into the system. You may call the Office of Public Information at (603) 271-5602 during regular business hours, Monday-Friday, 8:00 AM to 4:00 PM Eastern Time. You may also write to the New Hampshire Department of Corrections, Office of Public Information, PO Box 1806, Concord, NH 03302. You may also obtain the information via e-mail by writing jeffrey.lyons@doc.nh.gov. The New Hampshire Department of Corrections does not have information about those incarcerated in a New Hampshire County House of Corrections.
For official Medical Records inquiries please call (603) 271-6063. Please fax Medical Records ROI's to (603) 271-5295.
2. Types of information available
The New Hampshire's Right to Know Law RSA 91:A governs what information NH-DOC can release to the public. That information includes the following:
  • If an individual is in custody in the NH Department of Corrections
  • Individual'sidentification number
  • Which facility the individual is housed in
  • Sentencing information
  • Jurisdiction
  • Individual's age
  • Date of admission
  • Parole eligibilty date
  • Maximum release date
  • Date of execution

Information that is not released to the public
  • Specific room assignment
  • Specific job assignment
  • Patient medical or mental health information
  • Individual's disciplinary information
  • Individual's education scores
  • Pre-sentence investigation reports (PSI's)
  • Information pertaining to ongoing or incomplete investigations
  • Parole records
3. Visiting an individual - Visiting Policy Microsoft Word symbol Visiting policy memorandum from Commissioner William WrennMicrosoft Word symbol
Visiting is a privilege. Inmates are authorized two visits weekly between Sunday and Saturday. Visits from attorneys, clergy, or other "official" visitors are not counted against this quota. All visitors must be approved by New Hampshire Department of Corrections staff. Inmates will be authorized an unlimited number of family members on their visiting lists. All visitors will undergo a criminal background check prior to approval.
  • Individuals in our custody must request that a prospective visitor be placed on his/her list. All visitors must fill out a visitor's application and send it directly to the inmate.
  • Visitors under the age of 18 must be accompanied by an approved adult family member or other legal guardian on the inmate's visiting list.
  • Individuals must provide the visitor's full name, address, phone number, date of birth, and identifying number (driver's license, military ID, non-driver ID). He/she must certify that no court or parole board has ordered the individuals to refrain from contact with the prospective visitor. This process takes approximately 3 weeks.
  • The application for an individual visitor can be obtained on page 20 of the above visiting policy.
  • The application for an "official" visitor can be found on pages 18-19 of the above listed policy.
  • The Department enforces a dress code for visitors.

Individuals in the Reception & Diagnostic (R&D) Unit get one visit per week after they are medically cleared and until such time as they receive a permanent housing assignment. Visiting hours are available by clicking on the links below.
4. Sending mail to an individual- Mail Policy Microsoft Word symbol
Individuals in our custody may receive mail. Letters can be up to ten (10) pages in length. They can receive up to two (2) packages from an NHDOC authorized vendors during the holiday season as part of an arrangement with approved vendors. He/she will be apprised of who those vendors are at the appropriate time. Throughout the calendar year books or magazine subscriptions can be sent directly from recognized mail order companies or publishers. The receipt must be included within the package or it will be returned to the sender. The number of items allowed in the individual's housing unit is based on which unit in which they reside. Certain items are not permitted to enter correctional facilities. All other prison purchases must be made by the individual rom the facility's canteen. Outside purchases of similar items are prohibited.

The mailing address foir the NH State Prison for Men

Individual Name
DOC ID #
NH State Prison
PO Box 14
Concord, NH 03302

The mailing address for the NH Correctional Facility for Women is:

Individual Name
DOC ID #
NHCFW
42 Perimeter Road
Concord, NH 03301



The mailing address for inmates in the North End Transitional Housing Unit is:

Resident Name
Resident #
North End Transitional Housing Unit
PO Box 14
Concord, NH 03302

The mailing address for inmates in the Transitional Work Center is:

Resident Name
Resident #
Transitional Work Center
PO Box 14
Concord, NH 03302

The mailing address for offenders in the Residential Treatment Unit is:

Individual Name
DOC ID #
Residential Treatment Unit
PO Box 14
Concord, NH 03302

The mailing address for residents of the Secure Psychiatric Unit is:

Patient Name
Patient #
Secure Psychiatric Unit
PO Box 2828
Concord, NH 03302

The mailing address for residents at Shea Farm Transitional Housing Unit:

Resident Name
Resident ID #
Shea Farm Transitional Housing Unit
60 Iron Works Rd.
Concord, NH 03302

Berlin:

The mailing address for inmates at the Northern NH Correctional Facility is:

Individual Name
DOC ID #
Northern NH Correctional Facility
138 East Milan Rd.
Berlin, NH 03570




Manchester
:

The mailing address for residents at Calumet Transitional Housing Unit:

Resident Name
Resident #
Calumet Transitional Housing Unit
126 Lowell St.
Manchester, NH 03103

For individuals serving sentences in other jursidictions, the Department does not release which non-New Hampshire jurisdiction they are housed in. You may send your letter to the New Hampshire State Prison Offender Records Office, PO Box 14, Concord, NH 03302 and the correspondence will be forwarded to that person.

5. E-mailing an individual - Inmate Email policy Microsoft Word symbol
Inmates can receive e-mail through a contracted vendor. The inmate's e-mail address must be obtained directly from the inmate. Inmates do not have access to the Internet.
6. Sending money to an individual
Deposits can be made through Global Tel* Link (GTL) by visiting their website: https://web.connectnetwork.com/. Deposits can also be made at kiosks located in areas where the public is allowed such as the visiting room. Individuals can receive deposits in the mail in the form of a personal check or money order only. You cannot send cash in the mail. The check or money order must be made payable to the Individual's name and identification number. Your name and complete return address should be written legibly on both the envelope and on the money order/check. If the check or money order is not legible it will be returned to sender. The check or money order will be deposited into the individual's account. There will be a 30 day hold on personal checks.
7. Phoning an individual- Telephone Policy Microsoft Word symbol
The Department of Corrections' tablet-kiosk provider is Global Tel*Link (GTL). For information about setting up an account please visit their website.

To establish a Pre-paid account call 1- 800-483-8314
To establish a Pin Debit account please call 1-855-706-2445

 

8. Order and buy authorized property items for individuals.

Certain property items can be purchased outside of the facility canteens. The New Hampshire Department of Corrections Recreation Offices work with Union Supply Direct to buy items such as shoes, clothing, electronics, and other allowable items. You may also purchase pre-approved food items for C-2 and C-3 inmates once a year through Union Supply Direct during the Summer Incentive-Based Package Program. Family and friends can order property and summer packages online at www.NHinmatepackage.com. Additionally, you may order by phone toll free at (877) 765-7012 or mail your order form to Dept.#605, P.O. Box 309, Groveport, OH 43125-0309.

 

9. Prison made products
Prison made products are available through the Correctional Industries Retail showroom located at 312 North State Street, Concord, NH. (603) 271-8299.
10. Donations of items
Items can be donated to the New Hampshire Department of Corrections. By state law all items must be approved by the Governor and Executive Council. If you would like to donate something to NH-DOC please contact the DOC warehouse at (603) 271-1876 or the Office of Financial Management at (603) 271-5607. You can find more information by reading the DOC Donation policy.

11. Individual locater parole date listing
Why does the parole eligibility date change on the Locater?

All decisions to release offenders on parole are those of the New Hampshire Adult Parole Board. It is a separate entity from the NH Department of Corrections and follows different New Hampshire state statutes and administrative rules. Some of the factors considered by the Parole Board prior to those decisions include the following:

  • Has the individual had a hearing before the Parole Board and been granted the privilege of parole?
  • Has the individual completed state-ordered programming or treatment?
  • Has the individual submitted a parole plan that has been approved by the Parole Board?

However the inmate locater only records the original parole eligibility date. The Department cannot publish a projected release date because that is frequently unknown until the Parole Board provides the official documentation to the Department that the parole plan has been approved. Once that occurs the inmate is generally paroled within 24-48 hours.

12. Programming Services
What kind of programming services do those in our case and custody have access to?

Programming services are implemented using evidence-based practices. Intervention services, the Corrections Special School District, and the Family Connections Center are among the programming services outlined in this document entitled: Programming Available at the New Hampshire Department of Corrections. adobe acrobat reader symbol

13. Sex Offender information
The Registration of Criminal Offenders is managed by the New Hampshire State Police.

14. Reporting PREA Violations
How do I report allegations of sexual abuse?

The Federal Prison Rape Elimination Act (PREA) requires the NH Department of Corrections to establish a method to receive third-party reports of sexual abuse on behalf of a victim in our custody. To do so you may e-mail your information to preareporting@doc.nh.gov

 

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