For Consumers For Producers For Companies Legal Information License Status


Insure U Logo

Substance Use Disorder and Mental Health Insurance Coverage
This page contains information for New Hampshire residents, health care providers and others interested in learning more about the Insurance Department's focus on how health insurance companies handle claims relating to treatment for mental health and substance use disorders.

Granite Staters struggling with substance misuse can recieve 24/7 help by dialing 2-1-1.

The New Hampshire Insurance Department's role:

  • Advisory Committee on Insurance Coverage for Mental Health and Addiction Services
    • The Mental Health and Addiction Services Advisory Committee includes New Hampshire state senators, state representatives, substance use disorder treatment providers and advocates, behavioral health providers and advocates, and insurance company representatives that advise the Commissioner on issues relating to accessing mental health and substance use disorder services through private insurance coverage.
    • Sign up to receive email updates on the committee and upcoming meetings.
    • Provider Listing
  • Market Conduct Examination
    • In November 2015, the Department began a formal market conduct examination to look very specifically at how health insurance companies handle preauthorization, claim denials, and utilization review practices for substance use disorder claims.
      • The examination is also focusing on covered persons' access to substance use disorder treatment providers -- including whether the companies' networks are adequate -- and on the companies' systems for handling appeals of claim denials. The market conduct examination looks at 2015 claims.
    • On Feb. 19, 2016, the Insurance Department presented its preliminary findings to the Governor's Commission on Alcohol and Drug Abuse Prevention, Treatment, and Recovery (a link to the presentation: Insurers' SUD Claims Handling Practices: Preliminary Findings ).
    • After the first phase of the examination, the Insurance Department expanded the scope to include medication assisted treatment and parity.
    • On March 2, 2017, the Department released the final reports:


Recent News:

Adobe Acrobat Reader Symbol Adobe Acrobat Reader format. You can download a free reader from Adobe.


New Hampshire Insurance Department | 21 South Fruit Street, Suite 14 | Concord, NH 03301
Phone 603.271.2261 | Fax 603.271.1406 | Consumer Hotline 1.800.852.3416

Copyright © State of New Hampshire, 2007