Balanced Scorecard > Department Scorecard
Mission, Purpose and Vision | Goals/Objectives | Department Scorecard | Division/Bureau Scorecards
The Department Scorecard summarizes the 2011 Actual, 2012 Expected, 2015 Projection and Goal, and 2017 Projection and Goal data for each of the thirty performance summaries.
Each performance measure is linked to a performance summary which provides additional information for that measure.
NHDOT Department Scorecard 2012
2013 Expected - expected performance based on established 2013 budget, programs, staffing levels, advertising schedule.
2015 Projected, 2017 Projected - trended performance based on maintaining 2013 budget levels and funding splits, 2013 staffing levels, and 2013-2022 TYP priorities.
2015 Goals; 2017 Goals - the preferred level of performance.
* Measures that changed from 2011 Balanced Scorecard
Goal: Customer Satisfaction
| Objective | Measure | Units | 2011 Actual |
2012 Actual | 2012 Expected |
2013 Expected | 2015 Projection |
2015 Goal |
2017 Projected |
2017 Goal |
|---|---|---|---|---|---|---|---|---|---|---|
| Increase Customer Satisfaction | Customer Satisfaction - Transportation System * | percent satisfied | 85% | 67% | 85% | 75% | 78% | 100% | 80% | 100% |
| Customer Satisfied - NHDOT Performance * | percent satisfied | - | - | - | 85% | 86% | 100% | 87% | 100% |
Goal: Performance
| Objective | Measure | Units | 2011 Actual |
2012 Actual | 2012 Expected |
2013 Expected | 2015 Projection |
2015 Goal |
2017 Projected |
2017 Goal |
|---|---|---|---|---|---|---|---|---|---|---|
| Improve Asset Conditions | State Highway Pavement in Good or Fair Condition | miles | 2,695 | 2,597 | 2,611 | 2,555 | 2,470 | 2,597 | 2,385 | 2,597 |
| Red Listed State Bridges | number | 149 | 140 | 152 | 145 | 148 | 140 | 151 | 140 | |
| Rail Lines Capable of Speeds of 40 mph |
miles | 103 | 104 | 103 | 104 | 104 | 139 | 104 | 186 | |
| Airport Runway Surface Conditions | average condition | good (4.0) | good (4.11) | good (3.5) | good (4.21) | good (4.15) | good (4.5) | good (4.15) | good (4.5) | |
| Remaining Useful Life of Transit Buses | % of vehicle life remaining | 49% | 43.8% | 49% | 33% | 12% | 40% | 0% | 40% | |
| Increase Mobility | Transit Ridership | # total riders | 3,415,291 | 3,638,277 | 3,743,873 | 3,743,467 | 3,963,060 | 4,583,181 | 4,195,534 | 5,345,823 |
| Rail Ridership | # total riders | 210,231 | 199,645 | 216,538 | 223,034 | 230,038 | 236,939 | 244,047 | 251,368 | |
| Air Ridership | total emplanements and deplanements | 2,831,673 | 2,607,103 | 2,831,673 | 2,607,103 | 2,607,103 | 2,686,100 | 2,607,103 | 2,740,091 | |
| Total Freight Shipped Via All Modes | tons | 68,667,213 | 65,640,138 | 68,667,213 | 68,667,213 | 68,667,213 | 69,353,885 | 68,667,213 | 71,455,377 | |
| Average Level of Service on Selected Highway Segments* | level of service | C (.68) | C (.60) | C (.68) | This performance measure will change to Delay on Selected Highway Segments | |||||
| State Population with Access to Multimodal Transportation | percent | 24% | 24% | 24% | 24% | 24% | 25% | 24% | 26% | |
| Improve System Safety and Security | Highway Fatalities (Five Year Moving Average - Goal Towards Zero Deaths) |
number | 119 | 114 | 118 | 114 | 106 | 0 | 99 | 0 |
| Improve Department Efficiency | Snow and Ice: Average Time to Achieve Bare Lanes (Major Routes) | hours | N/A | no data | 2.5 | 2.5 | 2.5 | 2.5 | 2.5 | 2.5 |
| Projects on Time by Ad Schedule | percent | 69% | 67% | 75% | 75% | 80% | 85% | 85% | 85% | |
| Construction Bid within 5% of Final Construction Cost | percent | 89% | 93% | 90% | 91% | 91% | 91% | 92% | 92% | |
| Identify, Communicate and Collaborate with Partners | Partners Satisfied | percent | 72% | 85.8% | 72% | 86% | 89% | 100% | 92% | 100% |
| Private Sector Jobs Sustained by Federal and State Transportation Capital Investment | # jobs supported | 1,627 | 1,663 | 1,627 | 1,652 | 1,630 | 1,957 | 1,630 | 1,957 | |
Goal: Effective Resource Management
| Objective | Measure | Units | 2011 Actual |
2012 Actual | 2012 Expected |
2013 Expected | 2015 Projection |
2015 Goal |
2017 Projected |
2017 Goal |
|---|---|---|---|---|---|---|---|---|---|---|
| Effectively Manage Financial Resources | Distribution of Expenditures by Lane Miles (Highway Fund) | $ per lane mile | $65,509 | $64,496 | $65,509 | $61,204 | $53,333 | $57,971 | $57,971 | $63,768 |
| Implement Strategic Workforce Planning | Workforce Represented in Completed Workforce Planning | percent | 0% | 46% | 40% | 50% | 75% | 100% | 85% | 100% |
| Protect and Enhance the Environment | Operations Facilities in Compliance with Environmental Regulations* | percent | 67% | 94% | 92% | 94% | 96% | 98% | 98% | 100% |
| Salt Usage (Five Year Moving Average) | tons | 158,315 | 112,660 | 166,813 | 169,014 | 169,014 | 162,254 | 169,014 | 155,493 | |
| Energy Usage of NHDOT Facilities | kbtu | 72,907,094 | 50,320,594 | 72,257,094 | 65,000,000 | 64,351,625 | 64,351,625 | 64,030,269 | 63,709,718 | |
| Energy Usage of NHDOT Vehicles | gallons | 1,534,230 | 1,420,621 | 1,518,888 | 1,503,546 | 1,473,321 | 1,473,321 | 1,443,705 | 1,443,705 |
Goal: Employee Development
| Objective | Measure | Units | 2011 Actual |
2012 Actual | 2012 Expected |
2013 Expected | 2015 Projection |
2015 Goal |
2017 Projected |
2017 Goal |
|---|---|---|---|---|---|---|---|---|---|---|
| Increase Bench Strength | Employees Engaged in Professional Development Plans | percent | 0% | 5% | 10% | 7% | 10% | 12% | 15% | 17% |
| Optimize Employee Health and Safety | Employee Injury Incident Rate | percent | 4.8% | 6.29% | 3.6% | 4.72% | 2.65% | 0% | 1.49% | 0% |
| Total Number of Workplace Wellness Activities Participated In | number | n/a | n/a | n/a | 5,000 | 7,500 | 7,500 | 10,000 | 10,000 | |
| Align Employees Around Department's Mission | Employees Who Understand, and Feel Their Job Contributes to the Mission of the Department. (From Respondents to Employee Survey) | percent | 83% | 83% | 85% | 84% | 85% | 100% | 86% | 100% |