Department of Information Technology
Department of Information Technology
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Web Support Division

Vision: To help New Hampshire citizens, business partners, students, and the general public to easily locate and use State resources in an interactive way. We work with state agencies to create a improved, unified online presence. We establish Web standards and guidelines and promote e-government in delivering goods and services in an effective, efficient and user-friendly environment.

To that end, the Web Support Division works to accomplish this in several ways:

  • Create a State of New Hampshire Government Identity Online
    Web Support Division works with state agencies in creating a better online presence to create a common identity for all state web pages. To date, NH.gov has been a collection of links to web pages that show little in common. No sense of government unity was shown. Agency web pages often did not link to other agencies.

    The state's Website Standards and Guidelines have changed this. Now when one visits a state website, the site incorporates the state's banner to clearly identify them as a unit within state government. Navigation and layout standards make it easier for visitors to move within agency websites. In addition, the state requires all agency sites to follow 508 standards for accessibility to ensure access to persons with disabilities.
  • Secure e-Government
    Security and privacy are primary concerns as state agencies add more applications and transaction rich resources online. Ensuring the infrastructure and applications have the proper controls in place is critical component for the division.
  • Provide More Services Online
    The primary reason most people visit government websites is to locate up-to-date, reliable information. Through NH.Gov, the state is providing a 24-hour a day access to government resources. State agencies serve multiple customers every day. Providing more services online is a great way for an agency to efficiently and effectively meet their needs. Those customers spend less time doing business with the government and agencies can concentrate on business needs rather than business processes.

Web Support Division allows citizens and business partners to retrieve or locate information and to web-enable current business processes that allow for Government to Citizen (G2C), Government to Business (G2B), Government to Government (G2G), or Government to Employee (G2E) interaction. Web developers work with partner agencies to create the integration layer to an agency's existing data sources (e.g. legacy mainframe systems, MS Access, MS SQL, MySQL etc.) to make the service available as a web-based application.

Portable Document Format Symbol Portable Document Format (.pdf). Visit nh.gov for a list of free .pdf readers for a variety of operating systems.

NH Department of Information Technology  |  
27 Hazen Drive  |  Concord, NH 03301