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Quality of Care

Understanding the NHVH network of providers:

The NHVH Medical Staff is available to all residents. The Medical Staff oversees all medical care and makes appropriate referrals within our network of providers. Attending physician visits are scheduled monthly for each resident. Medical staff who practice at NHVH must be credentialed by the NH Veterans Home. The NHVH Medical Director is responsible for all resident care and oversight of all additional contracted and attending physicians.

The Medical Records Department coordinates and provides transportation to and from medical appointments that are ordered by the Medical Staff and maintains the medical files for all residents. Transportation is provided to appointments ordered by the Medical Staff within our network of providers.

Sap House by Ray
Sap House by Ray

What is Intermediate Care?

NHVH is a long term care facility providing rehabilitative/restorative care to residents in need of assistance with activities of daily living and nursing care. Basic nursing care includes physical, emotional, social, and other restorative services under periodic medical supervision. This nursing care requires the skill of the registered nurse in assessment, observation, and documentation of reactions and symptoms. It also includes supervision of nursing care. Most of the residents have long-term illnesses or disabilities which may have reached a relatively stable plateau. Other residents whose conditions are stabilized may need medical and nursing services to maintain stability. Essential supportive consultant services are provided.

LEDU: Dementia Care

The Life Enhancement Dementia Unit is an integrated 100-bed Alzheimer's Disease and related dementia unit providing veterans with a sense of home by maximizing independence, emphasizing success, and suspending pre-conceived social and institutional rules.

Palliative Care /Hospice Care; Volunteer Vigil

Palliative Care provides symptom management with focus on maintaining quality of life, not disease cure. NHVH Hospice Care provides symptom management of the resident who is in a permanently declining state with significant change in multiple areas of their activities of daily living. In situations where death is expected, residents often want to remain at NHVH rather than be sent to the hospital. Nursing and social service staff is highly skilled and experienced in providing excellent palliative care under supervision of the Medical Staff.

Family members, friends and clergy are free to visit whenever they wish. Palliative care is provided in the resident's own room. A family room is available for visitors who wish to stay overnight. Visitors can reserve the family room by contacting the unit social worker.

Eileen
Eileen

Contracted Hospice Services - The resident may choose to elect the "Hospice Benefit": from a certified Medicare Hospice Agency that is a contracted provider with the NHVH. There must be a physician's order that states the resident has six months or less to live.

Volunteer Vigil was started by the NHVH Palliative Care Committee to train volunteers to sit vigil with actively dying residents. Volunteers are provided special training regarding the needs of our residents at the end of life.

Caring for Women Veterans

For the first time in its 121-year history, the New Hampshire Veterans Home (NHVH) has a Ladies Wing for women veterans. They have moved into their newly-renovated rooms on Cardigan Hall and are delighted with the space.

Behavioral Health

Social workers are available to coordinate the psychosocial and spiritual needs of our residents. Each resident is assigned a primary social worker. The social worker coordinates with the resident, family members, and staff to promote the autonomy, privacy, integrity, and dignity of each individual. Social workers perform assessments, individual and family casework, and provide referral to services within both NHVH and the community. We have a full time psychiatric nurse practitioner and part time psychiatrist who meet weekly with the unit teams to review our resident profiles and make recommendations for interventions.

New Hampshire Veterans Home
139 Winter Street  |  Tilton, NH 03276-5415  |  
(p) 603-527-4400  |  (f) 603-527-4402