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Resident-Centered Care


A veteran's chosen home and community, where caring is assured, friendships surround, and good lives go on.


The mission of the New Hampshire Veterans Home is to provide high quality, professional, long-term care services to the Granite State's elderly and disabled veterans with compassion, respect, and dignity.

Philosophy of Care

Shirt says it all
Shirt says it all

We believe that each Resident is a unique individual, worthy of dignity and respect regardless of age, race, color, religion, disease, or illness.

We believe that each Resident should have a place to call his/her own, in a warm homelike environment that promotes safety, enjoyment, and privacy.

We believe that each person's individuality must be respected. Therefore, decisions about a Resident's daily life will be made with him or her or with the individual(s) acting under an activated Durable Power of Attorney for Health Care or guardianship.

We believe that independence is a desirable human quality that fosters a sense of well-being. Each Resident will be encouraged and assisted in attaining the highest level of independence and self-care that is possible for him or her to achieve.

The NHVH staff at a Care-Plan Meeting
The NHVH staff at a Care-Plan Meeting

We believe that the function of a long-term care facility is to maintain and/or improve the physical and mental health of our Residents.

We believe in a holistic, interdisciplinary approach to Resident care and that family, friends and volunteers are integral members of our Care Planning Team.

We believe in the personal growth and satisfaction of staff members through their work and consider that the provision of a comprehensive orientation program, continuing education, and recognition for individual and group efforts helps to promote satisfaction.

We believe that each member of our staff contributes essential knowledge, skills, experience, and personal attributes to the quality of care provided.

We believe that death is the final stage of growth, and a palliative approach to care is essential when life can no longer be sustained.

Guiding Principles

Morning exercise on the LEDU unit
Morning exercise on the LEDU unit
  • Recognize that all employees are vital to the success of our mission. Employees will also be treated with the same compassion, dignity, and respect as our residents.
  • Ensure an optimal quality of life for the New Hampshire Veterans Home residents.
  • Create a community of trust and opportunity where everyone's contributions are valued.
  • Foster learning and growth to help realize everyone's individual and collective aims, hopes, and aspirations.
  • Maintain a stable, safe, and secure environment for all.
  • Uphold the spirit and intent of RSA 119, the Home's enabling legislation.

Quality of Life

In 2007, the New Hampshire Veterans Home was one of the first nursing homes in the State of New Hampshire to win a Quality of Life Award from the Department of Health & Human Services. NHVH was recognized again in 2009 by DHHS for its continuing commitment to nursing home culture change and quality of life.

According to DHHS, "the Quality of Life Awards recognize and celebrate culture change efforts. There is a national movement underway to grow a new culture among nursing homes: a culture that improves quality of life through transforming a facility into a home, a patient into a person, and a schedule into a choice."

The Quality of Life Award focuses on:

  • Resident Care and Choice - Restoring to residents as much control, choice and normalcy as possible.
  • Staff Empowerment - Creating management and practices that enhance front line staff's capacity to be responsive to residents.
  • Home Environment - Creating a meaningful relationship between the person and his/her living environment to establish a home.
  • Community Involvement - Embracing family and community members into a shared partnership of supporting and caring for residents.

New Hampshire Veterans Home
139 Winter Street  |  Tilton, NH 03276-5415  |  
(p) 603-527-4400  |  (f) 603-286-4242