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Bureau of Emergency Communications (9-1-1)

The training unit conducts three 16 week classes per year for incoming Emergency Medical Dispatchers, monthly continuing education classes for APCO and EMD, bi-annual CPR certification, a monthly 40-hour APCO certification program open to all public safety agencies, and a 30-minute presentation at the NH Police Standards & Training Academy.

Trainers also travel throughout the state conducting on-site training for the Valor CAD dispatch system.

NHBEC Training Outline

  • What training do NH 9-1-1 Emergency Medical Dispatchers (EMD) receive?
    Training consists of seven weeks of classroom, followed by seven weeks of mentoring on a live console with a fully certified EMD. Total training time is 14 weeks or 560 hours. EMD training includes but is not limited to:
  • Administrative Information
  • Welcomes
  • Emergency Medical Dispatch
  • Basic Telecommunications
  • Suicide Intervention
  • Hazardous Materials
  • Terrorism
  • Domestic Violence
  • Vesta Call handling software
  • Critical Incident Stress
  • New Hampshire Geography
  • TTY Training
  • Advanced First Aid/CPR/AED
  • Role Playing
  • Computer Aided Dispatch
  • NIMS 100 and 700
  • Mapping software
  • Outside Agency Interactions
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