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Bureau of Emergency Communications (9-1-1)
Public Safety Answering Point and Operations

The PSAP (Public Safety Answering Point), located in Concord, receives approximately two-thousand 9-1-1 calls each day. Police and fire requests are immediately transferred to the appropriate dispatch center. A nationally recognized Emergency Medical Dispatch (EMD) Protocol is utilized for callers reporting medical emergencies. Callers answer a few brief questions so that the proper response and pre-arrival treatment may be determined. Once identified the problem is relayed to the local dispatch center.

NEBEC accreditation logoAccreditation

In 1999 the ECS became the 30th accredited center of excellence by the National Academies of Emergency Medical Dispatch.

A rigorous 20 point requirement for accreditation ensures the Section’s compliance in certification, quality assurance, oversight, and ethics.





2014 EMD of the Year 2014 EMD of the Year 2014 EMD of the Year

2014 EMD of the Year Announced!

On Thursday, April 16, 2015, Emergency Medical Dispatcher Michele Favre was announced as the 2014 EMD of the Year. Department of Safety Commissioner John Barthelmes presented Michele with the award. Michele was rewarded for her exemplary performance, her contributions to the Division's mission and her superior customer service.

Congratulations Michele!


NH Emergency Dispatcher Association (NHEDA) Conference

2015 NHEDA Trainer of the Year Jon Brooks

Pictured (Jon Brooks and Cecily McNair)

At the 2015 NHEDA Training Conference, 9-1-1 EMD Jon Brooks was named as the 2015 NHEDA Trainer of the Year. Jon has been employed with the agency for nearly 18 years and throughout his tenure has helped with EMD training. Congratulations, Jon

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