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Bureau of Emergency Communications (9-1-1)
Public Safety Answering Point and Operations

The PSAP (Public Safety Answering Point), located in Concord, receives approximately two-thousand 9-1-1 calls each day. Police and fire requests are immediately transferred to the appropriate dispatch center. A nationally recognized Emergency Medical Dispatch (EMD) Protocol is utilized for callers reporting medical emergencies. Callers answer a few brief questions so that the proper response and pre-arrival treatment may be determined. Once identified the problem is relayed to the local dispatch center.

NEBEC accreditation logoAccreditation

In 1999 the ECS became the 30th accredited center of excellence by the National Academies of Emergency Medical Dispatch.

A rigorous 20 point requirement for accreditation ensures the Section’s compliance in certification, quality assurance, oversight, and ethics.

Shaine Young EMD of the Year2013 EMD of the Year Announced!

On Friday, April 18, 2014, Emergency Medical Dispatcher Shaine Young was announced as the 2013 EMD of the Year. Department of Safety Commissioner John Barthelmes presented Shaine with the award. Shaine was rewarded for his exemplary performance, his contributions to the Division's mission and his superior customer service.

Congratulations Shaine!

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