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Bureau of Emergency Communications (9-1-1)
Public Safety Answering Point and Operations

The PSAP (Public Safety Answering Point), located in Concord, receives approximately two-thousand 9-1-1 calls each day. Police and fire requests are immediately transferred to the appropriate dispatch center. A nationally recognized Emergency Medical Dispatch (EMD) Protocol is utilized for callers reporting medical emergencies. Callers answer a few brief questions so that the proper response and pre-arrival treatment may be determined. Once identified the problem is relayed to the local dispatch center.

NEBEC accreditation logoAccreditation

In 1999 the ECS became the 30th accredited center of excellence by the National Academies of Emergency Medical Dispatch.

A rigorous 20 point requirement for accreditation ensures the Section’s compliance in certification, quality assurance, oversight, and ethics.


‘Tis the Season…for Babies! Stork

On Friday, August 19, 2016 four 9-1-1 call takers were recognized for their efforts to help deliver babies via the 9-1-1 emergency medical dispatch protocol. When a baby is born, the call taker is officially inducted into the 9-1-1 Stork Club. They receive a ‘Stork Club’ certificate and a stork pin.

August 19, 2016 Stork Club Celebration

From left to right: Dan Redin helped deliver a baby girl on July 1, 2016; Cheryl Dubord helped deliver a baby girl on July 20, 2016; Eric Cleverly helped deliver a baby girl on July 23, 2016; and finally, Allison Reopel helped deliver a baby girl on August 7, 2016.

Congratulations to the 9-1-1 call takers, moms, dads and families!

2015 EMD of the Year Announced

2015 EMD of the Year Jennifer Huckins 2015 EMD of the Year Jennifer Huckins and her family 2015 EMD of the Year Jennifer Huckins, Director Cheney and Assistant Commissioner O'Brien

On Friday, April 8, 2016, Emergency Medical Dispatcher Jennifer Huckins was announced as the 2015 EMD of the Year. Department of Safety Assistant Commissioner Kevin O'Brien and Jennifer's family were on hand for the award ceremony. The EMD of the Year award is a recognition of excellence. The award is presented each year during the National Public Safety Telecommunications Week. To learn more about it, please visit APCO International's website.

Congratulations Jennifer!



2014 EMD of the Year

2014 EMD of the Year 2014 EMD of the Year 2014 EMD of the Year

On Thursday, April 16, 2015, Emergency Medical Dispatcher Michele Favre was announced as the 2014 EMD of the Year. Department of Safety Commissioner John Barthelmes presented Michele with the award. Michele was rewarded for her exemplary performance, her contributions to the Division's mission and her superior customer service.

Congratulations Michele!


NH Emergency Dispatcher Association (NHEDA) Conference

2015 NHEDA Trainer of the Year Jon Brooks

Pictured (Jon Brooks and Cecily McNair)

At the 2015 NHEDA Training Conference, 9-1-1 EMD Jon Brooks was named as the 2015 NHEDA Trainer of the Year. Jon has been employed with the agency for nearly 18 years and throughout his tenure has helped with EMD training. Congratulations, Jon


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