skip navigationOfficial State of NH Site
DOS Logo Emergency Comi

Bureau of Emergency Communications (9-1-1)
Public Safety Answering Point and Operations

The PSAP (Public Safety Answering Point), located in Concord, receives approximately two-thousand 9-1-1 calls each day. Police and fire requests are immediately transferred to the appropriate dispatch center. A nationally recognized Emergency Medical Dispatch (EMD) Protocol is utilized for callers reporting medical emergencies. Callers answer a few brief questions so that the proper response and pre-arrival treatment may be determined. Once identified the problem is relayed to the local dispatch center.

NEBEC accreditation logo Accreditation

In 1999 the ECS became the 30th accredited center of excellence by the National Academies of Emergency Medical Dispatch.

A rigorous 20 point requirement for accreditation ensures the Section’s compliance in certification, quality assurance, oversight, and ethics.


Five Commended, Including Boy Who Saved Dad

9-1-1 Call Taker Lisa Boone Grantham and 9-1-1 Hero 9-1-1 Hero Presentation at Laconia Police Commission Meeting Laconia Daily Sun - 911 Hero Commendations

On Thursday, February 16, 2017, 9-1-1 call taker, Lisa Boone-Grantham received a commendation at a ceremony in Laconia for her part in a 9-1-1 call for help from a little boy calling for his father. The boy, his father and representatives from Laconia Fire Department and Laconia Police Department were on hand to recognize the team effort.



‘Tis the Season…for Babies! Stork

On Friday, August 19, 2016 four 9-1-1 call takers were recognized for their efforts to help deliver babies via the 9-1-1 emergency medical dispatch protocol. When a baby is born, the call taker is officially inducted into the 9-1-1 Stork Club. They receive a ‘Stork Club’ certificate and a stork pin.

August 19, 2016 Stork Club Celebration

From left to right: Dan Redin helped deliver a baby girl on July 1, 2016; Cheryl Dubord helped deliver a baby girl on July 20, 2016; Eric Cleverly helped deliver a baby girl on July 23, 2016; and finally, Allison Reopel helped deliver a baby girl on August 7, 2016.

Congratulations to the 9-1-1 call takers, moms, dads and families!


New Hampshire was featured in the International Academies of Emergency Dispatch Journal! Read the story here:

Nov/Dec 2016 IAED Journal Article



2015 EMD of the Year Announced

2015 EMD of the Year Jennifer Huckins 2015 EMD of the Year Jennifer Huckins and her family 2015 EMD of the Year Jennifer Huckins, Director Cheney and Assistant Commissioner O'Brien

On Friday, April 8, 2016, Emergency Medical Dispatcher Jennifer Huckins was announced as the 2015 EMD of the Year. Department of Safety Assistant Commissioner Kevin O'Brien and Jennifer's family were on hand for the award ceremony. The EMD of the Year award is a recognition of excellence. The award is presented each year during the National Public Safety Telecommunications Week. To learn more about it, please visit APCO International's website.

Congratulations Jennifer!



2014 EMD of the Year

2014 EMD of the Year 2014 EMD of the Year 2014 EMD of the Year

On Thursday, April 16, 2015, Emergency Medical Dispatcher Michele Favre was announced as the 2014 EMD of the Year. Department of Safety Commissioner John Barthelmes presented Michele with the award. Michele was rewarded for her exemplary performance, her contributions to the Division's mission and her superior customer service.

Congratulations Michele!


Adobe Acrobat Reader Symbol Adobe Acrobat Reader format. You can download a free reader from Adobe.

  New Hampshire Department of Safety | 33 Hazen Drive | Concord, NH 03305
TDD Access: Relay NH 1-800-735-2964
nh | Privacy Policy | Accessibility Policy