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Bureau of Emergency Communications (9-1-1)

"A Nationally Accredited 9-1-1 Center"

The mission of the Division of Emergency Services and Communications, Bureau of Emergency Communications is "to serve as the communications link between the public and public safety agencies." We shall work daily to exceed all standards of excellence by providing state of the art E9-1-1 and other communication services. In doing so, we envision a day when every person in the State of New Hampshire will know and use 9-1-1 with the utmost confidence that a high level of assistance will follow; furthering the ideal of "One Nation, One Number." Additionally, we will provide any other emergency support services as directed by the Commissioner of the Department of Safety.


Lakes Region General Healthcare produces a 9-1-1 public service announcement.

The location of an emergency is very important. When calling 9-1-1, please pay attention to your surroundings and provide the 9-1-1 call taker with street names and house numbers, route numbers or interstate mile markers.


Governor Hassan Announces Launch of Text-to-9-1-

Text to 911 screen 9-1-1 Call Taker Text to 911 Response Screen

On January 12, 2015, Governor Hassan said, “Public safety is state government’s most important responsibility, and Text-to-9-1-1 is an important step forward in our ongoing efforts to ensure the safety of our people and communities,” Governor Hassan said. “Making traditional 9-1-1 emergency services available through text messaging is a common-sense initiative that will help save lives as we work to modernize how we provide critical state services, allowing Granite Staters to access emergency services when they are unable to place a call in a dangerous situation.”

Read the Governor's full announcement.

Text to 911

Text to 9-1-1 Information

Text-to-9-1-1 allows residents in dangerous situations who are unable to risk the noise of a call to send a text for help. This will help save lives and must be used responsibly. Texting should only be used when a voice call is not possible, as voice calls provide an advantage by allowing the 9-1-1 operator to more quickly assess the type of emergency and the location of the emergency.

How to text 9-1-1:

  • Enter the numbers '911' in the 'To' field
  • In the message field, type your exact location and a BRIEF description of the help you need - use simple words, do not use abbreviations or shorthand
  • Push the 'Send' button and
  • Be prepared to answer the 9-1-1 call taker's questions

A text or data plan is required to place a Text-to-9-1-1. Currently, Text-to-9-1-1 is offered via Sprint, AT&T, Verizon and T-Mobile. Text messages may not go through if a cell signal is not available. If a text message does not go through, the sender will receive the following message; 'There is no text service to 9-1-1 available at this time.'

Text-to-9-1-1 messages cannot be received if there are multiple message recipients or if pictures, videos or emoticons are used.

Text-to-9-1-1 is FOR EMERGENCIES ONLY!

  New Hampshire Department of Safety | 33 Hazen Drive | Concord, NH 03305
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