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Welcome

Mark E. Doyle, Director

Welcome to the Division of Emergency Services and Communications

Our goal is to provide New Hampshire residents and visitors with immediate emergency assistance when calling 9-1-1.  Using only the latest technology, 9-1-1 access from any telephone (including mobile phones) in New Hampshire  provides our 9-1-1 Telecommunicators with location information from where the call is originating, allowing us to assist getting help to people even if the caller is unable to speak.

All 9-1-1 Telecommunicators are highly trained and certified in Emergency Medical Dispatch, a nationally recognized medical protocol. They are committed to our goal of providing only the highest level and quality of service to anyone requesting police, fire or emergency medical assistance through 9-1-1 from our two Internationally Accredited Public Safety Answering Points in Concord and Laconia. 

Our staff of Information Technology Technicians, Database Managers, Cartographers and Radio Communications Technicians is committed to supporting the Division. These individuals are dedicated to leveraging available technology and keeping our communications systems reliable while providing first responders and 9-1-1 Telecommunicators with the tools and resources necessary to render emergency assistance wherever and whenever it is needed.

We hope the information you find here will provide you with a greater understanding and scope of the hard work our people do as well as the range of services the Division of Emergency Services and Communications has to offer.

Mark E. Doyle

Director, Division of Emergency Services and Communications

 
   
  New Hampshire Department of Safety | 33 Hazen Drive | Concord, NH 03305
TDD Access: Relay NH 1-800-735-2964
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