GOTTA LEMON?

The New Motor Vehicle Industry Board consists of 5 members and three alternates representing the following groups:

• Consumers (3 consumer representatives).
• Dealers.
• Mechanics.

The Arbitration Board conducts hearings after the owner or lessee of the problem vehicle has documented one of the following:

• At least three unsuccessful warranted repair attempts to correct a defect or nonconformity.
• 30 or more business days out-of-service during the warranty period for warranted problems.
• The alleged defect(s) or condition(s) must not be the result of abuse, neglect, unauthorized modifications, or alterations by the customer.