The NH Department of Revenue Administration does not discriminate on the basis of disability in admission to, access to, or operations of its programs, services, or activities.  The NH Department of Revenue Administration does not discriminate on the basis of disability in its hiring or employment practices.

This notice is provided as required by Title II of the Americans with Disabilities Act of 1990.

Questions, concerns, complaints, or requests for additional information regarding the ADA may be forwarded to the NH Department of Revenue Administration's designated ADA Compliance Coordinator:

Name & Title: Kathy Goodwyne, ADA Compliance Coordinator
Office Address: 45 Chenell Drive, Concord, NH 03301
Phone Number: (603) 271-2318
Days/Hours Available: Monday - Friday, 8:00 am - 4:30 pm

Individuals who need auxiliary aids for effective communication in programs and services of the Department of Revenue Administration are invited to make their needs and preferences known to the ADA Compliance Coordinator.

This notice is available in large print and on audio tape from the ADA Compliance Coordinator.

NH Department of Revenue Administration
Grievance Procedure

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act.  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in employment practices and policies or the provision of services, activities, programs, or benefits by the NH Department of Revenue Administration.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of the complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but not later than 60 calendar days after the alleged violation, to:

Kathy Stillings, ADA Coordinator, 45 Chenell Drive, Concord, NH 03301
(603) 271-2318

Within 15 calendar days after receipt of the complaint, the ADA Coordinator will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the ADA Coordinator will respond in writing, and, where appropriate, in a format accessible to the complainant, such as large print, or audio tape.  The response will explain the position of the NH Department of Revenue Administration and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision of the ADA Coordinator within 15 calendar days after receipt of the response to the Commissioner or his/her designee.

Within 15 calendar days after receipt of the appeal, the Commissioner or his/her designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the Commissioner or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by the ADA Coordinator, appeals to the Commissioner or his/her designee, and responses for the ADA Coordinator and Commissioner or his/her designee will be kept by the NH Department of Revenue Administration for at least three years.