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Clinical Practice > Telehealth Nursing

Frequently Asked Questions

Can I maintain my active in practice licensing requirement as a telehealth nurse?

Are nurses required to have a NH nursing license or a license issued by another compact state in order to provide nursing advice via telephone triage system to clients located in another state?

Can LPN's perform telephone triage?

What practice criteria should an institution have in place to perform telephone triage?

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Can I maintain my active in practice licensing requirement as a telehealth nurse?

The role of nursing is an integral component of telehealth practice. Telehealth nursing practice is defined as nursing practice using the nursing process to provide care for individual patients or defined patient populations over the phone or other electronic communication media. It is an emerging practice area in which the modalities of interaction are expanding and for which national standards for safe and effective practice are being developed. Among the current areas of nursing practice in telehealth are:

  • telephone triage,
  • health information and education,
  • disease management, and
  • interactive two-way video technology (i.e., home care).

Nursing practice occurs within this area when the nurse utilizes the knowledge skill, judgement and critical thinking that is inherent in nursing education.

Telephone triage is the safe, effective appropriate disposition of health-related problems by nurses by phone. Telephone triage may include:

  • counseling,
  • crisis intervention.
  • disease management, and
  • home treatment advice,
  • information brokering,
  • referral,
  • symptom assessment,

Nurses employ decision support tools (protocols or guidelines) and the nursing process (assess, diagnose, plan, treat and evaluate). The goal of telephone triage is appropriate patient referral to the appropriate level of care within an appropriate period of time.

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Are nurses required to have a NH nursing license or a license issued by another compact state in order to provide nursing advice via telephone triage system to clients located in another state?

Nurses providing advice via telephone and physically present in New Hampshire must be licensed in the state of New Hampshire or have been issued a multi-state license from another compact state. Additional information that the nurse should provide to the patient is their name, licensure status and physical location. (Spring 2000)

Nurses calling NH residents from another state for purposes of telehealth must tell the NH resident their licensure status in the other state. A NH license is not required as long as the nurse has a license in the state they are calling from or hold a multi-state license.

Can LPN's perform telephone triage?

Triage in a structured setting with predictable outcomes is within the scope of practice of an LPN. This practice requires appropriate delegation. Also refer to Nur 404.12 [formerly Nur 305.01(c) and (d)].

What practice criteria should an institution have in place to perform telephone triage?

Recommended practice criteria include:

  • Institutional policy and procedure including appropriate role/job descriptions
  • Performance monitoring, competency assessment and quality improvement activities
  • Written protocols or guidelines to guide telephone-nursing practice which are regularly reviewed and revised by appropriate stakeholders

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