The role of nursing is an integral component of telehealth practice. Telehealth nursing practice is defined as nursing practice using the nursing process to provide care for individual patients or defined patient populations over the phone or other electronic communication media. It is an emerging practice area in which the modalities of interaction are expanding and for which national standards for safe and effective practice are being developed. Among the current areas of nursing practice in telehealth are:
Nursing practice occurs within this area when the nurse utilizes the knowledge skill, judgement and critical thinking that is inherent in nursing education.
Telephone triage is the safe, effective appropriate disposition of health-related problems by nurses by phone. Telephone triage may include:
Nurses employ decision support tools (protocols or guidelines) and the nursing process (assess, diagnose, plan, treat and evaluate). The goal of telephone triage is appropriate patient referral to the appropriate level of care within an appropriate period of time.
Nurses providing advice via telephone and physically present in New Hampshire must be licensed in the state of New Hampshire or have been issued a multi-state license from another compact state. Additional information that the nurse should provide to the patient is their name, licensure status and physical location. (Spring 2000)
Nurses calling NH residents from another state for purposes of telehealth must tell the NH resident their licensure status in the other state. A NH license is not required as long as the nurse has a license in the state they are calling from or hold a multi-state license.
Triage in a structured setting with predictable outcomes is within the scope of practice of an LPN. This practice requires appropriate delegation. Also refer to Nur 404.12 [formerly Nur 305.01(c) and (d)].
Recommended practice criteria include:
New Hampshire Board of Nursing
21 South Fruit Street | Suite 16 | Concord, NH 03301-2431
Nursing (603) 271-2323 | Nursing Assistant (603) 271-6282
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