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The Help Desk staff is available between 8:30am and 4:30pm weekdays.
On days that the NH State Library is closed the Help Desk is also closed.
If you are having difficulty using NHAIS services or if you have a question please call us. There is voicemail on the Help Desk line and calls are returned as soon as possible. If you prefer you may also send inquiries via email.
If there is a system problem with NHAIS you will find current information about the status of the problem on the NHAIS Notes Blog. There are also some things that are known ongoing system problems and we have compiled a list of these, including work-arounds where applicable. You may also find the information you are looking for in our FAQ. If you need a copy of a handout from one of the NHU-PAC classes, you will find those on our Training page.