The length and nature of Board investigations varies with the nature of the complaint, but, on average, investigations are completed within six months.

When the Board receives the complaint a letter is sent acknowledging receipt. Unless additional information is needed during the investigation, you will probably not receive any other correspondence until the investigation is completed. If, after 3 or 4 months, you wish to check on the status of the investigation, you should feel free to call the 1-800 number on this brochure. At that time, we will try to give you a approximate time frame for the investigation. If additional information or the opinion of an outside specialist in needed, the investigation will take an additional 3-4 months.