Enforcement & Licensing Division
Warehouse Return Policy
Upon receipt of the order, if errors are found, i.e. MISPICKS - When the pink label on the case has a New Hampshire code on the label that does not match the New Hampshire code number on the case, licensees are required to call Law Warehouse at 1-800-572-1840 Extension 255 at once to make arrangements for a free exchange. Please place the mis-picked case aside until the exchange is made.
If other errors are detected, i.e. keying errors, wrong code numbers used or a problem with the contents of the case you must notify the New Hampshire State Liquor Commission, Customer Service Department in Concord at (603) 271-3781 within seven days to arrange for a return for credit. Licensee shipping labels must be attached to each returned case. Credit will be issued to the licensee's account once proof of return is received.
In all product return instances, advance notice and approval must be given to ensure proper licensee credit. Licensee number, invoice number and code numbers and quantity of returns are required for all return requests.
Under no circumstances will unwanted inventory, (other than described above) be returned to the State Liquor Commission for credit or replacement. Inventory acquired through the purchase of an existing business cannot be returned.
If products of questionable quality are discovered, the licensee may request the vendor representative directly for replacement.
|URL: http://nh.gov/liquor/warehousereturnpolicy.shtml Updated: 04/20/07 15:28:09|