STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: RETIREMENT
COUNSELOR I
Class Code: 7696-18
Date Established: 12-10-02
Occupational
Code: 7-7-1
Date of Last Revision:
BASIC PURPOSE: To assist members of the New Hampshire Retirement System
with benefit information and to provide research on service credit and other
eligibility issues.
CHARACTERISTIC
DUTIES AND RESPONSIBILITIES:
·
Audits and certifies
member service credit records.
·
Examines eligibility
criteria for system benefits and analyzes member and beneficiary status
relative to retirement benefits.
·
Responds to verbal
and written inquiries regarding NH Retirement System benefit issues.
·
Examines various
documents and correspondence, regarding pre-or post-retirement activities.
·
Presents information
sessions, workshops and seminars (at member and employer offsite locations) to
communicate and foster understanding of NHRS benefits and procedures among
members and employers.
·
Provides information
regarding legislative provisions, Administrative Rules and Regulations and
internal procedures governing NHRS to members, employers, attorneys,
physicians, financial planners, and public officials.
·
Reviews benefit
estimates, retirement applications, and death benefit claims for accuracy and
completion.
·
Researches and
responds to other staff and agencies regarding program policy and procedure in
order to promote understanding and consistency.
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DISTINGUISHING
FACTORS:
Skill: Requires skill in developing formats and procedures
for special applications OR in investigating and reviewing the use of equipment
and data for a specialized function.
Knowledge: Requires
knowledge of business practices and procedures or technical training in a craft
or trade, including working from detailed instructions, to apply knowledge in a
variety of practical situations.
Impact: Requires
responsibility for contributing to immediate, ongoing agency objectives by
facilitating the direct provision of services to the public or other state
agencies. Errors at this level
result in inaccurate reports or invalid test results and require a significant
investment of time and resources to detect.
Supervision: Requires
partial supervision of other employees doing work which is related or similar
to the supervisor, including assigning job duties, providing training, giving
instructions and checking work.
Working
Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical
Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires
summarizing data, preparing reports, and making recommendations based on
findings which contribute to solving problems and achieving work
objectives. This level also
requires presenting information for use by administrative-level managers in
making decisions.
Complexity: Requires a
combination of job functions to establish facts, to draw daily operational
conclusions, or to solve practical problems. This level also requires providing a variety of alternative
solutions where only limited standardization exists.
Independent
Action: Requires objective assessment in
analyzing and developing new work methods and procedures subject to periodic
review and in making decisions according to established technical, professional
or administrative standards.
MINIMUM
QUALIFICATIONS:
Education: Associate’s
degree with a major study in business administration, communications, human
resources or human services. Each
additional year of approved formal education may be substituted for one year of
required work experience.
Experience: Three years'
responsible experience in an environment of pension planning, human resources
or human services, benefit administration or insurance with a strong
concentration in public relations and communications.
License/Certification: Valid NH
Driver’s license required and Notary Public appointment..
RECOMMENDED
WORK TRAITS: Thorough knowledge of the New Hampshire
Retirement System and its various components. Ability to exercise judgment and to independently carry out
assignments. Ability to follow
specific instructions in the gathering of facts, data and information. Ability to communicate effectively with
individuals and groups, orally and in writing. Ability to establish and maintain effective relationships
with a diverse membership, employers, attorneys, physicians, public officials,
and co-workers. Must be willing to
maintain appearance appropriate to assigned duties and responsibilities as
determined by the agency appointing authority.
DISCLAIMER
STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 01/04/02
URL: http://www.nh.gov/hr/classspec_r/7696.htm