STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: RETAIL STORE MANAGER IV
Class Code: 7694-22 Date Established: 05-17-72
Occupational Code: 1-3-6 Date of Last Revision: 11-15-07
BASIC PURPOSE: To supervise and evaluate the performance of
workers associated with the operation of a retail store.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Acts as store
manager in a large volume retail environment.
·
Supervises
staff and retail store operations and makes recommendations for staffing,
procedural changes and merchandising techniques.
·
Reviews
reports prepared by other Retail Store Managers as to cash receipts, bank
deposits, voided transactions and sales trends.
·
Assumes
responsibility for all levels of inventory control.
·
Assesses
ordering methods and reviews inventory control records.
·
Studies sales
trends and adjusts reorder inventory figures based on sales or projected
consumer demand.
·
Assumes
responsibility for merchandising the retail sales area of the store to follow
NH State Liquor Commission guidelines.
·
Organizes
staffing goals and objectives, schedules full and part-time employees, and
modifies work procedures to facilitate effective store operations.
·
Allocates
funding received annually to staff temporary
Labor and Retail Store Clerk I positions.
·
Assumes
responsibility for all levels of security (fraud deterrence), and reviews and
updates the security system within the store, to include register cashups and
security of merchandise.
------------------------------------------------------------------------------------------------------------------------------------------------------
DISTINGUISHING FACTORS:
Skill: Requires skill in developing formats and
procedures for special applications OR in investigating and reviewing the use
of equipment and data for a specialized function.
Knowledge: Requires knowledge of business practices and
procedures or technical training in a craft or trade, including working from
detailed instructions, to apply knowledge in a variety of practical situations.
Impact: Requires responsibility for achieving direct
service objectives by assessing agency service needs and making preliminary
recommendations for the development of alternative short-term program policies
or procedures. Errors at this level
result in incomplete assessments or misleading recommendations causing a
disruption of agency programs or policies.
Supervision: Requires direct supervision of programs or of
employees doing work which differs from the supervisor, including disciplining
employees, solving personnel problems, recommending hiring and firing
employees, and developing work methods.
The supervisor in this position manages a working unit or section with
responsibility for employee performance appraisal.
Working Conditions: Requires performing regular job functions in
a controlled environment with minimal exposure to disagreeable job elements and
little risk of hazard to physical or mental health.
Physical Demands: Requires medium work, including continuous
strenuous activities such as frequent reaching, bending, or lifting as well as
performing work activities which require fine manual dexterity or coordination
in operating machines or equipment.
Communication: Requires summarizing data, preparing reports,
and making recommendations based on findings which contribute to solving
problems and achieving work objectives.
This level also requires presenting information for use by
administrative-level managers in making decisions.
Complexity: Requires coordinating a combination of
diverse job functions in order to integrate professional and technical agency
goals. This level also requires
considerable judgment to implement a sequence of operations or actions.
Independent Action: Requires objective assessment in analyzing
and developing new work methods and procedures subject to periodic review and
in making decisions according to established technical, professional or
administrative standards.
MINIMUM QUALIFICATIONS:
Education: Associate’s degree from a recognized
college or technical institute with major study in business administrations, management, marketing, accounting or a related
field. Each additional year of approved
formal education may be substituted for one year of required work experience.
Experience: Six years’ experience in a position
involving public contact work and retail store experience, four
years of which shall
have been in a supervisory position.
Each additional year of approved work experience may be substituted for
one year of required formal education.
License/Certification: Valid driver’s license required for
travel to different store locations.
RECOMMENDED WORK TRAITS: Thorough knowledge of principles and methods
of retail store management and merchandising.
Thorough knowledge of bookkeeping methods and procedures applicable to
the maintenance of retail store records.
Thorough knowledge of inventory control and sound stock handling and
recording methods and procedures.
Working knowledge of procedures and policies prescribed for the
operation of state stores. Ability to
plan, assign and supervise the work of subordinates. Ability to perform mathematical computations
with speed and accuracy and to prepare and review required reports. Ability to effectively train subordinate
employees in the operation of a state liquor store. Ability to establish and maintain effective
working relationships with other employees and customers. Must be willing to maintain appearance
appropriate to assigned duties and responsibilities as determined by the agency
appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of
general duties and is not intended to list every specific function of this
class title.
Back
to Human Resources Home Page
Back to State Opportunities
Listing Page
Back to Class Specification
List
Last Updated 10/21/04
URL: http://www.nh.gov/hr/classspec_r/7694.htm