STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: RESIDENT SERVICES SUPERVISOR
Class Code: 7675-25
Date Established: 05-27-94
Occupational Code: 3-2-3
Date of Last Revision: 12-28-01
BASIC PURPOSE: Develops and implements individual
service plans and coordinates multi-disciplinary care teams for mentally ill,
developmentally disabled, or geriatric residents of a state institution or
facility.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Develops individual
service plans for residents in a variety of program areas including medical,
rehabilitative, dietary, resident/family and social services.
·
Coordinates and
evaluates multi-disciplinary care team activities for quality assurance
compliance to standards and regulations.
·
Ensures that all
professional, clerical and record keeping functions are completed as they
relate to treatment plan design and implementation.
·
Evaluates the
delivery of services and therapies to residents in one or more program sites.
·
Provides consultation
in assuring a safe therapeutic rehabilitative environment.
·
Assists in developing
an institutional structure that is in compliance with state statutes and
standards for accreditation.
·
Participates in Unit
In-service Education Programs and serves on agency committees.
·
Schedules evaluations
of service team members in the various disciplines.
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DISTINGUISHING FACTORS:
Skill: Requires skill in analyzing and
interpreting data, policy and procedures OR in using equipment in order to
arrive at logical conclusions or recommendations.
Knowledge: Requires logical or scientific
expertise to resolve problems of a specialized or professional nature in a wide
range of applications.
Impact: Requires responsibility for achieving
direct service objectives by assessing agency service needs and making
preliminary recommendations for the development of alternative short-term
program policies or procedures.
Errors at this level result in incomplete assessments or misleading
recommendations causing a disruption of agency programs or policies.
Supervision: Requires direct supervision of programs
or of employees doing work which differs from the supervisor, including
disciplining employees, solving personnel problems, recommending hiring and
terminating employees, and developing work methods. The supervisor in this position manages a working unit or
section with responsibility for employee performance appraisal.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires reviewing summaries and
reports and making management level decisions to solve problems or to achieve
work objectives as well as articulating and expressing those solutions and
goals. This level also requires
formal presentations of solutions and goals to employees and the general public
to increase the responsiveness of the agency toward the demands of its client
system.
Complexity: Requires coordinating a combination of
diverse job functions in order to integrate professional and technical agency
goals. This level also requires
considerable judgment to implement a sequence of operations or actions.
Independent Action: Requires independent judgment in
planning and evaluating work procedures and in supervising the development of
professional, technical and managerial standards under administrative direction
and according to broad departmental guidelines.
MINIMUM QUALIFICATIONS:
Education: Master's degree from a recognized
college or university with a major study in social services, public health,
nursing or a closely related human service field. Each additional year of approved formal education may be
substituted for one year of required work experience.
Experience: Four years' clinical experience working
with mentally or physically disabled individuals, two years of which must have
been in a supervisory, administrative, coordinating or equivalent
position. Each additional year of
approved work experience may be substituted for one year of required formal
education at the graduate level only.
License/Certification: None required.
RECOMMENDED WORK TRAITS: Knowledge of the problems of mentally
and physically disabled individuals.
Knowledge of the process of team planning. Knowledge of the care, treatment and rehabilitation of the
mentally ill. Knowledge of the
medical services necessary for treatment of geriatric patients. Skill in communicating
effectively. Ability to exercise
mature and sound judgment in planning and organizing programming connected with
service plans. Ability to detect
and define problem areas and design procedural steps to correct these
areas. Ability to manage programs
and supervise both professionals and nonprofessionals. Ability to speak effectively before
groups. Ability to establish and
maintain effective working relationships with individuals, agencies and the
community. Must be willing to
maintain appearance appropriate to assigned duties and responsibilities as
determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 01/04/02
URL: http://www.nh.gov/hr/classspec_r/7675.htm