STATE OF
HUMAN RESOURCES
CLASSIFICATION: POLICE COMMUNICATIONS SPECIALIST II
Class Code: 6990-16 Date Established: 01-29-74
Occupational Code: 9-5-2 Date of Last Revision: 09-25-08
BASIC PURPOSE: To receive and transmit messages via two-way
radio, telephone and other telecommunications equipment nationwide to
enforcement and emergency field personnel; to receive emergency reports as
first-line contact personnel, and direct calls appropriately.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Receives and
disseminates information via the Astro Radio System, multi-line telephone, the
State Police Computer Assisted Dispatch (CAD), Federal Law Enforcement
agencies, State and local police agencies, multi-frequency radio transmitters,
receivers, and nationwide telecommunications systems.
·
Originates,
receives and transmits enforcement and emergency information to a variety of
state departments and outside agencies via the Astro Radio System.
·
Enters, reviews,
modifies, locates and removes entries into the National Crime Information
Computer System (NCIC).
·
Operates video
and audio perimeter surveillance systems to screen access to secured facility.
·
Monitors duty
functions of Communication Specialist Trainees, including training and checking
work assignments.
·
Takes notes
and fills out report forms, including documentation of towed vehicles,
emergency responses and traffic records.
·
Organizes,
enters and monitors daily log by using Computer Assisted Dispatch (CAD), word
processing equipment, and computer terminals.
------------------------------------------------------------------------------------------------------------------------------------------------------
DISTINGUISHING FACTORS:
Skill: Requires skill in developing formats and
procedures for special applications OR in investigating and reviewing the use
of equipment and data for a specialized function.
Knowledge: Requires understanding and using business or
trades vocabulary or basic arithmetic to perform standard operating procedures.
Impact: Requires responsibility for contributing to
immediate, ongoing agency objectives by facilitating the direct provision of
services to the public or other state agencies.
Errors at this level result in inaccurate reports or invalid test
results and require a significant investment of time and resources to detect.
Supervision: Requires partial supervision of other
employees doing work which is related or similar to the supervisor, including
assigning job duties, providing training, giving instructions and checking
work.
Working Conditions: Requires performing regular job functions in
a controlled environment with minimal exposure to disagreeable job elements and
little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous
walking or operating simple equipment for extended periods of time as well as
occasional strenuous activities such as reaching or bending.
Communication: Requires reviewing summaries and reports and
making decisions to solve problems or to achieve work objectives as well as
articulating and expressing those solutions and goals. This level also requires formal presentations
of solutions and goals to employees and the general public to increase the
responsiveness of the agency toward the demands of its client system.
Complexity: Requires a combination of job functions to
establish facts, to draw daily operational conclusions, or to solve practical
problems. This level also requires
providing a variety of alternative solutions where only limited standardization
exists.
Independent Action: Requires a range of choice in applying a
number of technical or administrative policies under general direction and
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM QUALIFICATIONS:
Education: Graduation from high school or G.E.D.
equivalent. Each additional year of
approved formal education may be substituted for one year of required work experience.
Experience: Five years’ experience in
communications work with a police agency including three years’
experience with a Computer Assisted Dispatch (CAD) system.
License/Certification: Certified State Police On-Line
Telecommunications Systems Operator.
RECOMMENDED WORK TRAITS: Knowledge of the practices and procedures of
communications. Knowledge of the
procedures and practices of information input and retrieval in a computerized
communications system. Skill in coding
information for computer input or storage of information. Ability to follow manuals and guidelines to
operate telecommunications equipment.
Ability to recognize unusual conditions and react quickly and calmly in
emergency situations. Ability to
communicate clearly and concisely.
Ability to maintain accurate files.
Ability to recall names, street addresses, vehicle license numbers, and
radio code signals. Ability to read and
understand procedural manuals, computer screens and written and typed
messages. Ability to hear and understand
messages under conditions of background noise and distraction. Ability to perform mentally fatiguing and
stressful tasks. Ability to establish
and maintain effective working relationships .with associates, supervisors,
police officials and the general public.
Must be will to maintain appearance appropriate to assigned duties and
responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive of
general duties and is not intended to list every specific function of this
class title.
Back
to Human Resources Home Page
Back to State Opportunities
Listing Page
Back to Class Specification
List