STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: OPERATIONS SPECIALIST
Class Code: 6685-25
Date Established: 11-28-95
Occupational Code: 7-2-6
Date of Last Revision: 12-28-01
BASIC PURPOSE: To monitor the vehicle, printing,
inventory and mailing operations, including training and supervising personnel
in these operations, for a department.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Plans, implements and
oversees procedures for work flow in processing incoming mail, mailing of tax
forms and filing of tax records.
·
Evaluates and
coordinates the printing needs of the department with regard to tax forms and
other printed material including quantity, quality, and delivery of these
materials.
·
Supervises mass
mailings and distribution of forms.
·
Maintains and
monitors tax form inventory and prepares reports of printing and mailing costs.
·
Supervises the
overall Department Taxpayer Assistance Program.
·
Destroys tax
documents to protect taxpayers' information.
·
Conducts analysis of
equipment to determine replacement or retention.
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DISTINGUISHING FACTORS:
Skill: Requires skill in developing formats
and procedures for special applications OR in investigating and reviewing the
use of equipment and data for a specialized function.
Knowledge: Requires logical or scientific
understanding to analyze problems of a specialized or professional nature in a
particular field.
Impact: Requires responsibility for achieving
major aspects of long-range agency objectives by planning short- and long-term
organization goals, reviewing recommendations for procedural changes, and developing
or revising program policies.
Errors at this level result in incorrect decisions at an administrative
level, and are detected subsequent to implementation in an overall evaluation
process.
Supervision: Requires direct supervision of programs
or of employees doing work which differs from the supervisor, including
disciplining employees, solving personnel problems, recommending hiring and
terminating employees, and developing work methods. The supervisor in this position manages a working unit or section
with responsibility for employee performance appraisal.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires reviewing summaries and
reports and making management level decisions to solve problems or to achieve
work objectives as well as articulating and expressing those solutions and
goals. This level also requires
formal presentations of solutions and goals to employees and the general public
to increase the responsiveness of the agency toward the demands of its client
system.
Complexity: Requires evaluating a combination of
wide-ranging job functions to determine work procedures, to solve problems, and
to reach conclusions by applying analytical, technical, or scientific
thinking. This level also requires
planning policies and long-term strategies, drawing conclusions based on
available criteria, and evaluating the effectiveness of program objectives.
Independent Action: Requires objective assessment in
analyzing and developing new work methods and procedures subject to periodic
review and in making decisions according to established technical, professional
or administrative standards.
MINIMUM QUALIFICATIONS:
Education: Bachelor's degree from a recognized
college or university with major study in the area of accounting or business
administration.
Experience: Five years' professional or
paraprofessional experience in income tax specialization, tax auditing or a
related field. Each additional
year of approved work experience may be substituted for one year of required
formal education.
License/Certification: Possession of a valid driver's license
and/or access to transportation for statewide travel.
RECOMMENDED WORK TRAITS: Knowledge of state tax laws
administered by the Department of Revenue Administration. Knowledge of auditing principles and
procedures. Ability to analyze and
interpret accounting and auditing data and reports. Ability to plan, organize, direct and control assigned
projects. Ability to communicate
effectively. Ability to organize
and install administrative procedures and to evaluate the work of subordinates. Ability to establish and maintain
working relationships with subordinates, taxpayers and the general public. Must be willing to maintain appearance
appropriate to assigned duties and responsibilities as determined by the agency
appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 01/04/02
URL: http://www.nh.gov/hr/classspec_o/6685.htm