STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: INTERVIEWER II
Class Code: 5313-18
Date Established: 10-07-94
Occupational Code: 7-7-1
Date of Last Revision: 12-28-01
BASIC PURPOSE: To manage the Job and Information
Resource Center, provide employment related information, coordinate activities,
and promote resources available in the Resource Center for the New Hampshire
Department of Employment Security.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Provides employment
related information and technical assistance to job seekers, employers, and
government officials.
·
Instructs job
seekers, employers, and government officials in the use of software packages.
·
Acquires, prepares,
maintains, and appraises materials available to customers regarding employment
and related information.
·
Assesses job seekers'
employability to assist in referrals and data input into software applications.
·
Performs
troubleshooting and provides technical assistance to personal computer users
and implements repairs.
·
Provides superiors
with statistical information to address the issues and needs of customers.
·
Trains lower level
staff to provide backup coverage and continuity of service.
·
Coordinates, monitors
and schedules the use of various equipment and resource materials.
·
Attends training to
remain current on the latest technologies.
·
Design and produce
promotional materials such as newsletters, posters and brochures.
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DISTINGUISHING FACTORS:
Skill: Requires skill in developing formats
and procedures for special applications OR in investigating and reviewing the
use of equipment and data for a specialized function.
Knowledge: Requires logical or scientific
understanding to analyze problems of a specialized or professional nature in a
particular field.
Impact: Requires responsibility for
contributing to immediate, ongoing agency objectives by facilitating the direct
provision of services to the public or other state agencies. Errors at this level result in
inaccurate reports or invalid test results and require a significant investment
of time and resources to detect.
Supervision: Requires direct supervision of other
employees doing related or similar work, including scheduling work,
recommending leave, reviewing work for accuracy, performance appraisal, or
interviewing applicants for position vacancies.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including continuous
walking or operating simple equipment for extended periods of time as well as
occasional strenuous activities such as reaching or bending.
Communication: Requires summarizing data, preparing
reports, and making recommendations based on findings which contribute to
solving problems and achieving work objectives. This level also requires presenting information for use by
administrative-level managers in making decisions.
Complexity: Requires a combination of job functions
to establish facts, to draw daily operational conclusions, or to solve
practical problems. This level
also requires providing a variety of alternative solutions where only limited
standardization exists.
Independent Action: Requires a range of choice in applying
a number of technical or administrative policies under general direction and
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM QUALIFICATIONS:
Education: Bachelor's degree from a recognized
college or university. Each
additional year of approved formal education may be substituted for one year of
required work experience.
Experience: Two years' experience in public
employment service, personnel management or related experience, OR two years'
experience in an investigative field associated with an insurance claims
office, law office or related field work, one year of which must have been with
the New Hampshire Employment Security at or above the level of Interviewer
Trainee. Each additional year of
approved work experience may be substituted for one year of required formal
education.
License/Certification: Possession of a valid New Hampshire
driver's license and/or access to transportation for statewide travel.
SPECIAL REQUIREMENTS: For appointment consideration,
Interviewer II applicants must successfully participate in a structured
interview measuring possession of knowledge, skills and abilities identified as
necessary for satisfactory job performance by this class specification.
RECOMMENDED WORK TRAITS: Knowledge of interviewing techniques
and methods. Knowledge of labor
and industrial conditions within the state, or occupational trends, job
requirements and of methods and sources of securing information regarding
job. Knowledge of the use and interpretation
of labor market and related information.
Knowledge of unemployment compensation laws, the Social Security Act,
workers' compensation, wage and hour laws and policies and programs affecting
employment. Knowledge of
unemployment compensation benefit payment procedures, rules and
regulations. Knowledge of
supportive services and agencies in the local office area. Ability to make decisions based upon
factual information. Ability to
communicate effectively with professional, para-professional, clerical and
other workers. Ability to
exercises judgment. Ability to
establish and maintain effective working relationships with employees,
employers and the general public.
Must be willing to maintain appearance appropriate to assigned duties
and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 01/07/03
URL: http://www.nh.gov/hr/classspec_i/5313.htm