STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: INTERVIEWER TRAINEE
Class Code: 5312-14
Date Established: 06-01-52
Occupational Code: 7-7-1
Date of Last Revision: 12-28-01
BASIC PURPOSE: To compile client data used in a
variety of employment and unemployment services functions by performing
interviews to determine needs.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Interviews and
records information from applicants seeking employment.
·
Reviews applicants’
work history and classifies this information through the use of the Dictionary
of Occupational Titles.
·
Advises applicants of
employment possibilities and refers selected applicants to job openings on the
basis of their qualifications and job requirements.
·
Takes unemployment
compensation claims from applicants at a local office.
·
Checks with
applicants and verifies placements and obtains current labor market
information.
·
Conducts follow-up
interviews of Unemployment Compensation applicants as required to determine
adequacy of recorded history and establish priorities for job referrals.
·
Maintains records and
files for claims, refers claims on which disputes have arisen to a Certifying
Officer for investigation.
·
Makes visits to
employers to explain the services of the Employee Service Bureau and to obtain
general and specific needs of employers.
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DISTINGUISHING FACTORS:
Skill: Requires skill in recommending routine
changes in standardized operating procedures OR in retrieving, compiling, and
reporting data according to established procedures OR in operating complex
machines.
Knowledge: Requires knowledge of business
practices and procedures or technical training in a craft or trade, including
working from detailed instructions, to apply knowledge in a variety of
practical situations.
Impact: Requires responsibility for
contributing to immediate, ongoing agency objectives by facilitating the direct
provision of services to the public or other state agencies. Errors at this level result in
inaccurate reports or invalid test results and require a significant investment
of time and resources to detect.
Supervision: Requires partial supervision of other
employees doing work which is related or similar to the supervisor, including
assigning job duties, providing training, giving instructions and checking
work.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires explaining facts, interpreting
situations, or advising individuals of alternative or appropriate courses of
action. This level also requires
interviewing or eliciting information from state employees or members of the
general public.
Complexity: Requires a combination of job functions
to establish facts, to draw daily operational conclusions, or to solve
practical problems. This level
also requires providing a variety of alternative solutions where only limited
standardization exists.
Independent Action: Requires a range of choice in applying
a number of technical or administrative policies under general direction and
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM QUALIFICATIONS:
Education: Bachelor’s degree from a recognized
college or university with a major study in business administration or in one
of the social sciences.
Experience: No experience required. Applicants who are substituting
experience for the Bachelor’s degree may use positions such as Clerk
Interviewer, Case Technician, Case Aide, Tax Forms Examiner, Executive
Secretary or other responsibilities at the level of the positions
mentioned. For positions outside
of state government, acceptable experience will be in jobs such as Personnel
Assistant, Claims Examiner or Auditor, Bank Teller, Administrative Assistant, Teacher
Assistant, Store Manager or in a related type position at the same or higher
responsibility level.
License/Certification: Possession of a valid New Hampshire
driver’s license and/or have access to transportation for statewide travel.
SPECIAL REQUIREMENTS:
1. For appointment consideration,
Interviewer Trainee applicants must successfully participate in a written
examination measuring possession of knowledge, skills and abilities identified
as necessary for satisfactory job performance by this class specification.
2. The probationary period for Interviewer
Trainee will continue until the incumbent meets the following criteria:
(a) Certification by Manager after at least
six months of employment that employee meets expectation of
job accountabilities and/or has received
cross training, and
(b) Possession of the equivalent of a
Bachelor’s degree and one year of related work experience.
3. Each Disabled Veteran Outreach Program
Interviewer shall be a veteran with preference in such appointments given to
disabled veterans, and any veteran in that order.
4. The Disabled Veterans Outreach Program
Interviewer will perform the duties as prescribed by Title 38, U.S.C., Chap. 41
Section 2003a, b, c, Section 2004, and Public Law 100-323.
RECOMMENDED WORK TRAITS: Knowledge of interviewing techniques
and methods. Knowledge of social
service agencies and the functions performed in these agencies. Ability to learn agency methods and
procedures and to work without direct supervision. Ability to discuss labor market conditions and the procedure
used to file unemployment claims with applicants. Ability to summarize verbal and written information on which
unemployment benefits may be based.
Ability to understand problems of specialized applicants/claimant
groups. Ability to communicate
effectively with professional, paraprofessional, clerical and other workers as
well as with the public. Ability to
exercise judgment and to discuss problems rationally during a possible
adversarial contact. Ability to
evaluate and match applicant’s employment experience with employer job
orders. Ability to establish and
maintain effective relationships with employees, employers and the general
public. Must be willing to
maintain appearance appropriate to assigned duties and responsibilities as
determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 01/07/03
URL: http://www.nh.gov/hr/classspec_i/5312.htm