STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: INTERVIEWER I
Class Code: 5311-16
Date Established: 07-01-50
Occupational Code: 7-7-1
Date of Last Revision: 01-16-07
BASIC PURPOSE: To interview, register and place
applicants into suitable employment, prepare statistical reports, and take
claims for unemployment insurance benefits.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Interviews and
records information from applicants seeking employment.
·
Reviews applicant’s
work history and classifies this information through the use of the Dictionary
of Occupational Titles.
·
Advises applicants of
employment possibilities and refers selected applicants to job openings on the
basis of their qualifications and job requirements.
·
Takes unemployment
compensation claims from applicants at a local office.
·
Checks with
applicants and employers to verify placements and obtains current labor market
information from employers.
·
Conducts follow-up
interviews with Unemployment Compensation applicants to determine adequacy of
recorded history and establish priorities for job referrals.
·
Maintains records and
files on claims and refers disputed claims to a Certifying Officer for
investigation.
·
Visits employers to
explain the services of the New Hampshire Employment Security and to obtain
general and specific personnel needs of employers.
DISTINGUISHING FACTORS:
Skill: Requires skill in developing formats
and procedures for special applications OR in investigating and reviewing the
use of equipment and data for a specialized function.
Knowledge: Requires knowledge of business
practices and procedures or technical training in a craft or trade, including
working from detailed instructions, to apply knowledge in a variety of practical
situations.
Impact: Requires responsibility for
contributing to immediate, ongoing agency objectives by facilitating the direct
provision of services to the public or other state agencies. Errors at this level result in
inaccurate reports or invalid test results and require a significant investment
of time and resources to detect.
Supervision: Requires direct supervision of other
employees doing related or similar work, including scheduling work,
recommending leave, reviewing work for accuracy, performance appraisal, or
interviewing applicants for position vacancies.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires explaining facts, interpreting
situations, or advising individuals of alternative or appropriate courses of
action. This level also requires
interviewing or eliciting information from state employees or members of the
general public.
Complexity: Requires a combination of job functions
to establish facts, to draw daily operational conclusions, or to solve
practical problems. This level
also requires providing a variety of alternative solutions where only limited
standardization exists.
Independent Action: Requires a range of choice in applying
a number of technical or administrative policies under general direction and
making routine decisions or in recommending modifications in work procedures
for approval by supervisor.
MINIMUM QUALIFICATIONS:
Education: Bachelor’s degree from a recognized
college or university with a major study in business administration or in one
of the social sciences. Each
additional year of approved formal education may be substituted for one year of
required work experience.
Experience: One year of experience as an
Interviewer Trainee, or one year in an investigative field associated with an
insurance claims office, law office, job placement specialist or related field
work. Each additional year of
approved work experience may be substituted for one year of required formal
education.
License/Certification: Possession of a valid New Hampshire
driver’s license and/or have access to transportation for statewide travel.
SPECIAL REQUIREMENTS:
1. For appointment consideration, Interviewer
I applicants must successfully participate in a written examination measuring
possession of knowledge, skills and abilities identified as necessary for
satisfactory job performance by this class specification.
2. Each Disabled Veteran Outreach Program
Interviewer shall be a veteran with preference in such appointments given to
disabled veterans, and any veteran in that order.
3. The Disabled Veterans Outreach Program
Interviewer will perform the duties as prescribed by Title 38, U.S.C., Chap. 41
Section 2003a, b, c, Section 2004, and Public Law 100-323.
RECOMMENDED WORK TRAITS: Knowledge of interviewing techniques
and methods. Knowledge of
employment conditions such as physical or mental requirements for various jobs
and occupations. Knowledge of
supportive services and agencies in the local office area. Ability to summarize verbal and written
information. Ability to explain
procedures. Ability to associate
with people who have a variety of backgrounds. Ability to think objectively to evaluate and match
applicant’s employment experience with employer job orders. Ability to communicate effectively with
professional, paraprofessional, clerical and other workers. Ability to exercise judgment. Ability to establish and maintain
effective working relationships with employees, employers and the general
public. Must be willing to
maintain appearance appropriate to assigned duties and responsibilities as
determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 10/21/04
URL: http://www.nh.gov/hr/classspec_i/5311.htm