STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: INFORMATION
TECHNOLOGY MANAGER I
Class Code: 5200-28
Date Established: 03-21-97
Occupational
Code: 7-1-1
Date of Last Revision: 12-28-01
BASIC PURPOSE: To manage
information technology services, software processes, and procedures to increase
the efficiency of agency operations.
CHARACTERISTIC
DUTIES AND RESPONSIBILITIES:
·
Analyzes or manages
information technology related to agency computerized systems including
coordinating with vendors and managing vendor contracts as necessary.
·
Implements changes to
information technology development/maintenance standards.
·
Designs and monitors
statistical data with respect to systems under maintenance and development.
·
Advises and trains
personnel in procedures and operations to maximize efficient use of information
technology.
·
Coordinates and
directs information technology use, development and implementation within
development groups.
·
Implements problem
tracking tools and validates their results, insuring accurate and timely
reporting of information.
·
Analyzes systems
problems, monitors system data bases in order to ensure their integrity, and
provides technical assistance to agency staff.
·
Performs trend
analysis as necessary to forecast future information technology needs.
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DISTINGUISHING
FACTORS:
Skill: Requires skill
in analyzing and interpreting data, policy and procedures OR in using equipment
in order to arrive at logical conclusions or recommendations.
Knowledge: Requires
logical or scientific understanding to analyze problems of a specialized or
professional nature in a particular field.
Impact: Requires
responsibility for achieving major aspects of long-range agency objectives by
planning short- and long-term organizational goals, reviewing recommendations
for procedural changes, and developing or revising program policies. Errors at this level result in
incorrect decisions at an administrative level, and are detected subsequent to
implementation in an overall evaluation process.
Supervision: Requires
delegating supervisory or program responsibilities to subordinate managers,
with overall accountability for hiring employees and approving program
policies. The supervisor in this
position assumes responsibility for an organizational unit, including developing
long-range plans, analyzing staffing requirements, and formulating systemwide
policies and procedures.
Working
Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical
Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires
reviewing summaries and reports and making decisions to solve problems or to
achieve work objectives as well as articulating and expressing those solutions
and goals. This level also
requires formal presentations of solutions and goals to employees and the
general public to increase the responsiveness of the agency toward the demands
of its client system.
Complexity: Requires
formulating the combination of overall job functions in order to address highly
diverse or novel situations requiring new concepts and imaginative approaches
to a wide range of intellectual and practical problems.
Independent
Action: Requires independent judgment in
planning and evaluating work procedures and in supervising the development of
professional, technical and managerial standards under administrative direction
and according to broad departmental guidelines.
MINIMUM
QUALIFICATIONS:
Education: Bachelor's
degree from a recognized college or university. Each additional year of approved formal education may be
substituted for one year of required work experience.
Experience: Six years of
experience in information technology or data management. Each additional year of approved work
experience may be substituted for one year of required formal education.
License/Certification: None required.
RECOMMENDED
WORK TRAITS: Knowledge of the capabilities and
applications of information technology to solve major problems associated with
organizational management.
Knowledge of contemporary techniques used in the analysis and design of
information technology systems.
Knowledge of the principles and techniques of forms in information
processing or information systems environment. Ability to analyze functions and organize into an effective
operation. Ability to communicate
effectively. Ability to establish
and maintain effective working relationships with federal and state employees
as well as the general public.
Must be willing to maintain appearance appropriate to assigned duties
and responsibilities as determined by the agency appointing authority.
DISCLAIMER
STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 01/07/03
URL: http://www.nh.gov/hr/classspec_i/5200.htm