STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: INFORMATION CENTER ATTENDANT II
Class Code: 5188-08
Date Established: 12-06-74
Occupational Code: 5-1-5
Date of Last Revision: 12-28-01
BASIC PURPOSE: To supervise the day to day operation
of a rest area while maintaining and protecting facilities, providing travel
and tourist information and providing general assistance to the public.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Supervises various
aspects of a rest area including preliminary payroll preparation, work
schedules, and leave approvals.
·
Maintains highway
safety rest area buildings and grounds to insure a safe and clean facility and
enforces rest area safety regulations.
·
Receives, displays and
distributes bulletins and other printed material relating to daily ski
conditions, fall foliage and special events scheduled throughout the state.
·
Maintains a current
file of reference material and literature relating to resorts and their
respective activities and provides subject information to the public.
·
Updates building
inventory and stock and monitors oil deliveries.
·
Maintains a current
knowledge of statewide travel conditions.
·
Determines and
reports highway and weather conditions to provide current data to the
Department of Transportation offices, field crews, and the US Weather Bureau.
·
Summons or provides
aid to assist travelers in both highway and personal emergencies.
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DISTINGUISHING FACTORS:
Skill: Requires skill in applying instructions
to accomplish different job functions OR in operating machines for a variety of
different purposes.
Knowledge: Requires understanding and using
business or trades vocabulary or basic arithmetic to perform standard operating
procedures.
Impact: Requires responsibility for
contributing to agency objectives by ensuring the accuracy of support
activities within one or more organizational units. Errors at this level affect the work of others or have
measurable monetary consequences, and require verification and correction in
order to complete succeeding work operations.
Supervision: Requires partial supervision of other
employees doing work which is related or similar to the supervisor, including
assigning job duties, providing training, giving instructions and checking
work.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires obtaining and exchanging
information, referring inquiries to the appropriate source, or responding to
questions from state employees or members of the general public.
Complexity: Requires a combination of job functions
using minimal judgment to perform a variety of job tasks according to clearly
prescribed standard practices and procedures.
Independent Action: Requires making a limited number of
choices in selecting among alternative courses of action under supervisory
guidance and in performing job functions according to a variety of prescribed
policies or procedures.
MINIMUM QUALIFICATIONS:
Education: Graduation from high school, G.E.D. or
its equivalent.
Experience: One year's experience in positions
which involve frequent contact with the general public such as retail sales,
governmental service or as a receptionist. Each additional year of approved work experience may be
substituted for one year of required formal education.
License/Certification: None required.
RECOMMENDED WORK TRAITS: Working knowledge of the social and
cultural history of the state.
Working knowledge of tourist attractions and methods, practices and
procedures for dissemination of information to tourists. Skill in providing basic
supervision. Ability to establish
and maintain simple inventory and records. Ability to carry out instructions. Ability to establish and maintain harmonious relationships
with other employees and the general public. Must be willing to maintain appearance appropriate to
assigned duties and responsibilities as determined by the agency appointing
authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 01/07/03
URL: http://www.nh.gov/hr/classspec_i/5188.htm