STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: INFORMATION CENTER ATTENDANT I
Class Code: 5187-06
Date Established: 08-04-66
Occupational Code: 5-1-5
Date of Last Revision: 12-28-01
BASIC PURPOSE: To maintain travel and tourist
information facilities and to assist the traveling public by supplying them
with needed information such as maps, weather conditions and area activities.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Maintains highway
safety rest area buildings and grounds to insure a safe and clean facility.
·
Receives, displays
and distributes bulletins and other printed material relating to daily ski
conditions, fall foliage and special events scheduled throughout the state.
·
Maintains a current
file of reference material and literature relating to resorts and their
respective activities and provides subject information to the public.
·
Maintains a current
knowledge of statewide travel conditions.
·
Determines and
reports highway and weather conditions to provide current data to the
Department of Transportation offices, field crews and the US Weather Bureau.
·
Summons or provides
aid to assist travelers in both highway and personal emergencies.
--------------------------------------------------------------------------------------------------------------------------------------
DISTINGUISHING FACTORS:
Skill: Requires minimal skill in performing a
series of routine procedures OR in operating equipment according to
standardized instructions.
Knowledge: Requires understanding and using
business or trades vocabulary or basic arithmetic to perform standard operating
procedures.
Impact: Requires minimal responsibility for
contributing to agency objectives by supporting or performing routine work activities
within a small organizational unit.
Errors at this level are of minor consequence and are readily detected
through frequent checking or inspection.
Supervision: Requires no supervision of employees or
functions.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires obtaining and exchanging
information, referring inquiries to the appropriate source, or responding to
questions from state employees or members of the general public.
Complexity: Requires a combination of job functions
using minimal judgment to perform a variety of job tasks according to clearly
prescribed standard practices and procedures.
Independent Action: Requires minimal choice in performing
routine duties under immediate supervision and in following simple instructions
according to standardized policies and procedures.
MINIMUM QUALIFICATIONS:
Education: Graduation from high school, G.E.D. or
its equivalent.
Experience: Six months' successful paid experience
in positions which involve frequent contact with the general public such as
retail sales, governmental service or as a receptionist. Each additional year of approved work
experience may be substituted for one year of required formal education.
License/Certification: None required.
RECOMMENDED WORK TRAITS: Working knowledge of the social and
cultural history of the state.
Working knowledge of tourist attractions and methods, practices and
procedures for dissemination of information to tourists. Ability to establish and maintain
simple inventory and records.
Ability to carry out instructions.
Ability to establish and maintain harmonious relationships with other
employees and the general public.
Must be willing to maintain appearance appropriate to assigned duties
and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
Back to Human Resources Home Page
Back
to State Opportunities Listing Page
Back to Class Specification List
Last Updated 01/07/03
URL: http://www.nh.gov/hr/classspec_i/5187.htm