STATE OF NEW HAMPSHIRE
HUMAN RESOURCES
CLASSIFICATION: EMPLOYEE ASSISTANCE PROGRAM FIELD
REPRESENTATIVE
Class Code: 4050-24
Date Established: 08-05-96
Occupational Code: 7-7-1
Date of Last Revision: 12-28-01
BASIC PURPOSE: To provide services in the areas of
employee/family assessment and referral, organization consultation and
training, to Employee Assistance Program clients and family members.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
·
Analyzes specialized
problems and treatment intervention options related to drug/alcohol abuse,
mental illness and other areas of psycho-social problems.
·
Provides assessment,
short-term problem resolution or referral, follow-up services and crisis
intervention to employees and their families.
·
Provides consultation
and direction to management/supervisory level staff to resolve workplace
issues.
·
Provides emergency
services to critical incidence or trauma response, as well as critical incident
stress debriefing, for groups of employees, in response to traumatic incidents.
·
Establishes effective
working relationships with and evaluates community referral resources that
provide services to EAP clients.
·
Offers mediation
services for conflict resolution.
·
Evaluates program
service provider networks and negotiates with other professionals in state and
community agencies and professional organizations, to cultivate a service
network.
·
Conducts management
raining for supervisors.
·
Develops and
implements program promotions and awareness activities such as educational
workshops, newsletter articles, and distribution of publicity materials for
employees and family members.
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DISTINGUISHING FACTORS:
Skill: Requires skill in developing formats
and procedures for special applications OR in investigating and reviewing the
use of equipment and data for a specialized function.
Knowledge: Requires logical or scientific
expertise to resolve problems of a specialized or professional nature in a wide
range of applications.
Impact: Requires responsibility for achieving
direct service objectives by assessing agency service needs and making preliminary
recommendations for the development of alternative short-term program policies
or procedures. Errors at this
level result in incomplete assessments or misleading recommendations causing a
disruption of agency programs or policies.
Supervision: Requires direct supervision of other
employees doing related or similar work, including scheduling work,
recommending leave, reviewing work for accuracy, performance appraisal, or
interviewing applicants for position vacancies.
Working Conditions: Requires performing regular job
functions in a controlled environment with minimal exposure to disagreeable job
elements and little risk of hazard to physical or mental health.
Physical Demands: Requires light work, including
continuous walking or operating simple equipment for extended periods of time
as well as occasional strenuous activities such as reaching or bending.
Communication: Requires reviewing summaries and
reports and making decisions to solve problems or to achieve work objectives as
well as articulating and expressing those solutions and goals. This level also requires formal
presentations of solutions and goals to employees and the general public to
increase the responsiveness of the agency toward the demands of its client
system.
Complexity: Requires evaluating a combination of
wide-ranging job functions to determine work procedures, to solve problems, and
to reach conclusions by applying analytical, technical, or scientific thinking. This level also requires planning
policies and long-term strategies, drawing conclusions based on available
criteria, and evaluating the effectiveness of program objectives.
Independent Action: Requires objective assessment in
analyzing and developing new work methods and procedures subject to periodic
review and in making decisions according to established technical, professional
or administrative standards.
MINIMUM QUALIFICATIONS:
Education: Master's degree from a recognized
college or university with major study in sociology, psychology, counseling,
social work, human services or divinity.
Experience: Three years' experience in a field or
occupation relevant to Employee Assistance, in areas such as work
organizations, EAP policy and administration, direct services, chemical
dependency and addictions, counseling personal and psychological problems, with
responsibility for direct service delivery, resource development and planning
program evaluation. Each
additional year of approved work experience may be substituted for one year of
required formal education at the graduate level only.
License/Certification: Eligible to hold a driver's license
and/or have access to transportation for use in statewide travel.
For appointment
consideration, Employee Assistance Program Field Representative applicants must
successfully participate in a structured interview measuring possession of
knowledge, skills and abilities identified as necessary for satisfactory job
performance by this class specification.
The structured interview is developed and administered, according to
Division of Personnel guidelines, by representatives of the state agency in
which the vacancy exists.
RECOMMENDED WORK TRAITS: Knowledge of mental health service
systems and the nature of mental illness.
Knowledge of rights of privacy and state and federal laws of
confidentiality of client information.
Knowledge of substance abuse prevention, treatment and
rehabilitation. Knowledge of
community organization and group dynamics. Knowledge of the elements of an Employee Assistance
Program. Knowledge of the
interviewing process and techniques.
Knowledge of factors involved in effective alcoholism treatment. Ability to prepare written
reports. Ability to establish and
maintain effective working relationships with other state employees,
organizations and individuals interested in the program. Ability to understand environmental
factors in employee situations and relate same to health problems. Ability to provide consultation to
individual employees and supervisors.
Ability to communicate effectively with diverse public and professional
organizations or individual employees.
Must be willing to maintain appearance appropriate to assigned duties
and responsibilities as determined by the agency appointing authority.
DISCLAIMER STATEMENT: This class specification is descriptive
of general duties and is not intended to list every specific function of this
class title.
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Last Updated 05/10/02
URL: http://www.nh.gov/hr/classspec_e/4050.htm