For many years, New Hampshire transportation and human services agencies have been discussing ways to coordinate the various community transportation services offered in the state. The goal has been to reduce duplication, increase the availability of service, and make scarce resources go further as the need for transportation increases with an aging and growing population.
The most recent effort was the Governor’s Task Force on Community Transportation, which issued a detailed report recommending three components: a state-level body to oversee the development of a coordinated system, regional councils to design and implement coordinated services around the state, and regional transportation coordinators, which would arrange trips through a "brokerage" system of varied funding sources and a network of providers.
In 2007, the legislature took the first step toward this implementing this plan with establishment of the State Coordinating Council (SCC) for Community Transportation. Represented on the Council are the state departments of Transportation, Health and Human Services, and Education and the Governor’s Commission on Disability; transit providers, the UNH Institute on Disability, AARP, Easter Seals, the community action agencies, regional planning commissions, the Coalition of Aging Services, the Endowment for Health, and Granite State Independent Living.
The SCC, led by chair, by Fred Roberge (Easter Seals) and Pam Jolivette, Vice Chair, (Belknap-Merrimack Community Action Program), is developing state-level coordination systems, including coordination regions and information technologies, and working with regional groups to establish regional councils. It will be responsible to the Governor and Legislature for implementing coordination.
The Regional Coordinating Councils (RCCs) include local transportation providers, funding agencies, consumers, and agencies requiring transportation services. There are 9 RCCs, with regional boundaries largely determined by having common human services destinations such as hospitals. The RCCs are developing helpful information for current and potential riders in their communities, including directories of local transportation services. The Region 1 – Grafton-Coos Directory is an example. Please follow this link for more information on the RCCs: RCC Info
One of the primary roles of the RCCs is to select and oversee Regional Transportation Coordinators (RTCs) for their regions. This selection will follow state procurement guidelines and the RTC must be approved by the SCC. The RTC, or broker, in each region will manage a call center to schedule and arrange rides through its network of providers, sign contracts with providers and funding agencies, and handle data collection, billing, and reporting functions. The RTC will be responsible for assuring quality service from its providers and expanding services as developed by the RCC.
State Coordinating Council
- SCC Organizational Documents
- Contact Information
- Members with Contact Information
- Work Groups and Contact Information
- SCC Meetings; Calendar, Agendas, Minutes
- 2010 Community Transportation Summit
- SCC Strategy Session November 2011
- SCC Strategy Session February 2014
- Community Transportation Regions and Regional Coordinating Councils
- Resource Library
To contact the SCC:
Fred Roberge, SCC Chair
VP of Transportation
Easter Seals NH - Special Transit Service
180 Zachary Road, Unit 6
Manchester, NH 03109
Telephone: 603-606-3111 or 668-8603
Pam Jolivette, SCC Vice Chair
Community Action Program Belknap-Merrimack Counties, Inc.
Elder Services Program Director
PO Box 1016
Concord, NH 03302-1898
Telephone: (603) 225-3295
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