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Balanced Scorecard
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Welcome to the Balanced Scorecard!

On this website, the Department is reporting on 30 performance measures to provide you with information on the Department’s efforts in 2012. NHDOT has been measuring the performance and condition of the transportation system for many years. Through this Balanced Scorecard approach, the Department has expanded the measures collected and connected them to the Department’s strategy. These measures do not cover all aspects of NHDOT’s activities. They were chosen because they are important, are understandable, can currently be measured, and are key indicators of progress toward NHDOT’s twelve strategic objectives. For each performance measure, the Scorecard reports historical date for 2011, current data for 2012, forecasts data for 2013, and provides projections and goals for 2015 and 2017. Additional information for each performance measure is contained in its performance summary. Linked to the performance measures on the Department Scorecard, each summary discusses the individual measure’s importance, data source, and improvement status.

The 29 performance measures are further linked through the 12 strategic objectives, and four strategic goals, to the Purpose and Vision and, ultimately, the Mission of NHDOT – “Transportation excellence enhancing the quality of life in New Hampshire”. An Executive Summary of the NHDOT Balanced Scorecard, as well as a downloadable full Balanced Scorecard document, NHDOT Balanced Scorecard 2012 are also available as a resource.

The Balanced Scorecard was chosen because it is a tool that effectively reports performance, links performance to strategic management, and, most importantly, communicates this information to taxpayers, the owner’s of the system, elected officials, and transportation partners. Better communicating the condition and performance of the transportation system, how NHDOT invests public dollars, and strategies for improvement helps the transparency and accountability of NHDOT. I hope you find this website useful.

Christopher D. Clement, Sr.

New Hampshire Department of Transportation
PO Box 483 | 7 Hazen Drive | Concord, NH | 03302-0483
Tel: 603.271-3734 | Fax: 603.271.3914

copyright 2009. State of New Hampshire