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Balanced Scorecard > Department Scorecard

Mission, Purpose and Vision | Goals/Objectives | Department Scorecard | Division/Bureau Scorecards

The Department Scorecard summarizes the 2011 Actual, 2012 Expected, 2015 Projection and Goal, and 2017 Projection and Goal data for each of the thirty performance summaries.

Each performance measure is linked to a performance summary which provides additional information for that measure.

NHDOT Department Scorecard 2012

2013 Expected - expected performance based on established 2013 budget, programs, staffing levels, advertising schedule.
2015 Projected, 2017 Projected - trended performance based on maintaining 2013 budget levels and funding splits, 2013 staffing levels, and 2013-2022 TYP priorities.
2015 Goals; 2017 Goals - the preferred level of performance.

* Measures that changed from 2011 Balanced Scorecard

Goal: Customer Satisfaction

Objective Measure Units 2011
Actual
2012 Actual 2012
Expected
2013 Expected 2015
Projection
2015
Goal
2017
Projected
2017
Goal
Increase Customer Satisfaction Customer Satisfaction - Transportation System * percent satisfied 85% 67% 85% 75% 78% 100% 80% 100%
Customer Satisfied - NHDOT Performance * percent satisfied - - - 85% 86% 100% 87% 100%

Goal: Performance

Objective Measure Units 2011
Actual
2012 Actual 2012
Expected
2013 Expected 2015
Projection
2015
Goal
2017
Projected
2017
Goal
Improve Asset Conditions State Highway Pavement in Good or Fair Condition miles 2,695 2,597 2,611 2,555 2,470 2,597 2,385 2,597
Red Listed State Bridges number 149 140 152 145 148 140 151 140
Rail Lines Capable of Speeds of
40 mph
miles 103 104 103 104 104 139 104 186
Airport Runway Surface Conditions average condition good (4.0) good (4.11) good (3.5) good (4.21) good (4.15) good (4.5) good (4.15) good (4.5)
Remaining Useful Life of Transit Buses % of vehicle life remaining 49% 43.8% 49% 33% 12% 40% 0% 40%
Increase Mobility Transit Ridership # total riders 3,415,291 3,638,277 3,743,873 3,743,467 3,963,060 4,583,181 4,195,534 5,345,823
Rail Ridership # total riders 210,231 199,645 216,538 223,034 230,038 236,939 244,047 251,368
Air Ridership total emplanements and deplanements 2,831,673 2,607,103 2,831,673 2,607,103 2,607,103 2,686,100 2,607,103 2,740,091
Total Freight Shipped Via All Modes tons 68,667,213 65,640,138 68,667,213 68,667,213 68,667,213 69,353,885 68,667,213 71,455,377
Average Level of Service on Selected Highway Segments* level of service C (.68) C (.60) C (.68) This performance measure will change to Delay on Selected Highway Segments
State Population with Access to Multimodal Transportation percent 24% 24% 24% 24% 24% 25% 24% 26%
Improve System Safety and Security Highway Fatalities
(Five Year Moving Average - Goal Towards Zero Deaths)
number 119 114 118 114 106 0 99 0
Improve Department Efficiency Snow and Ice: Average Time to Achieve Bare Lanes (Major Routes) hours N/A no data 2.5 2.5 2.5 2.5 2.5 2.5
Projects on Time by Ad Schedule percent 69% 67% 75% 75% 80% 85% 85% 85%
Construction Bid within 5% of Final Construction Cost percent 89% 93% 90% 91% 91% 91% 92% 92%
Identify, Communicate and Collaborate with Partners Partners Satisfied percent 72% 85.8% 72% 86% 89% 100% 92% 100%
Private Sector Jobs Sustained by Federal and State Transportation Capital Investment # jobs supported 1,627 1,663 1,627 1,652 1,630 1,957 1,630 1,957

Goal: Effective Resource Management

Objective Measure Units 2011
Actual
2012 Actual 2012
Expected
2013 Expected 2015
Projection
2015
Goal
2017
Projected
2017
Goal
Effectively Manage Financial Resources Distribution of Expenditures by Lane Miles (Highway Fund) $ per lane mile $65,509 $64,496 $65,509 $61,204 $53,333 $57,971 $57,971 $63,768
Implement Strategic Workforce Planning Workforce Represented in Completed Workforce Planning percent 0% 46% 40% 50% 75% 100% 85% 100%
Protect and Enhance the Environment Operations Facilities in Compliance with Environmental Regulations* percent 67% 94% 92% 94% 96% 98% 98% 100%
Salt Usage (Five Year Moving Average) tons 158,315 112,660 166,813 169,014 169,014 162,254 169,014 155,493
Energy Usage of NHDOT Facilities kbtu 72,907,094 50,320,594 72,257,094 65,000,000 64,351,625 64,351,625 64,030,269 63,709,718
Energy Usage of NHDOT Vehicles gallons 1,534,230 1,420,621 1,518,888 1,503,546 1,473,321 1,473,321 1,443,705 1,443,705

Goal: Employee Development

Objective Measure Units 2011
Actual
2012 Actual 2012
Expected
2013 Expected 2015
Projection
2015
Goal
2017
Projected
2017
Goal
Increase Bench Strength Employees Engaged in Professional Development Plans percent 0% 5% 10% 7% 10% 12% 15% 17%
Optimize Employee Health and Safety Employee Injury Incident Rate percent 4.8% 6.29% 3.6% 4.72% 2.65% 0% 1.49% 0%
Total Number of Workplace Wellness Activities Participated In number n/a n/a n/a 5,000 7,500 7,500 10,000 10,000
Align Employees Around Department's Mission Employees Who Understand, and Feel Their Job Contributes to the Mission of the Department. (From Respondents to Employee Survey) percent 83% 83% 85% 84% 85% 100% 86% 100%




New Hampshire Department of Transportation
PO Box 483 | 7 Hazen Drive | Concord, NH | 03302-0483
Tel: 603.271-3734 | Fax: 603.271.3914

copyright 2009. State of New Hampshire