|For Immediate Release
November 30, 2010
TMC Program Manager
Public Information Office
|511 Traveler Information Phone System To Be Upgraded
Website And Mobile Applications Still Available After 12/1
The New Hampshire Department of Transportation (NHDOT) announces that effective Wednesday, December 1, 2010 the 511 Travel Information phone service will be discontinued until a redesign of the system is completed.
Consumer feedback and market research has shown that the current 511 phone system is not providing the level of quality service desired by travelers. The NHDOT is planning to improve its customer service with a newly upgraded system that is scheduled to be put into service in late 2011.
The NHDOT will continue to provide both the Web page and mobile device applications for the 511 Traveler Information System. All traffic and roadway-related reports will be displayed on the real-time traffic Web site www.511nh.com. The Google Maps-based Web site offers motorists traffic conditions on all state routes, interstate highways and the Spaulding and Everett Turnpikes. The Web site displays incidents, construction, weather information and special events, as well as travel speeds along the New Hampshire’s major highway corridors.
The mobile 3G application, which can also be accessed through the www.511nh.com Web site, and then saved as a favorite on the mobile device, will continue to provide text-based route reports for incidents, construction and maintenance activities and roadway conditions.