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E-ZPass is an electronic toll collection system, which takes cash, coins and toll tickets out of the toll collection process. Instead, drivers establish an account, prepay tolls and attach a small electronic device to their vehicles. Tolls are automatically deducted from the prepaid account as an E-ZPass customer passes through the toll lane. For additional information, visit www.ezpassnh.com
Yes. In this instance the equipment in the lane is designed to identify that your vehicle is pulling a trailer and you will be charged accordingly. However, if you think this will be a regular occurrence, you should call the Customer Service Center and have them send you a tag programmed for the vehicle classification you use most frequently. You should never use your tag in a vehicle type other than the one you initially requested such as a car tag in a tractor-trailer.
Where can I find out more about E-ZPass?
For information on New Hampshire's E-ZPass System, including project updates, visit our E-ZPass page. To order your E-ZPass transponder visit www.ezpassnh.com
What are the current toll rates for New Hampshire's turnpike system?
Current toll rates for New Hampshire's 3 toll highways, the Spaulding Turnpike, the Everett Turnpike and the Blue Star Turnpike are available here.
I have a question about my E-ZPass account. Who do I contact?
Call the Customer Service Center at 877-643-9727 or submit your question online at the Customer Service Center.
My transponder is not working. What do I do?
First, make sure the tag is mounted in the proper location. If it still fails to work, you need to contact the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located at the Hooksett Toll, Nashua Welcome Center and Seabrook Welcome Center.
Can I swap my transponder between two or more vehicles?
Yes - as long as all the vehicles are of the same classification for toll purposes. Example: Car to another car is acceptable. Car to a pickup truck with four tires is acceptable. Car to a pickup with six tires (dual wheels in the rear is not acceptable.
I wish to add /delete a vehicle from my E-ZPass account. How do I do that?
Contact the Customer Service Center at 877-643-9727, you can do it online at the Customer Service Center, or you can visit one of three local walk-in centers located at the Hooksett Toll, Nashua Welcome Center and Seabrook Welcome Center.
Will my E-ZPass transaction records be shared with other agencies or a third party?
No. NHDOT and its representatives are held to the same privacy standard as outlined in RSA 236:31, however law enforcement personnel may be able to obtain records upon court intervention or exigent circumstances.
I have an E-ZPass account with another toll agency. Will I get a discount on NH tolls if I use my transponder from another agency?
No. Only NH E-ZPass account holders using NH transponders will get a discount at NH tolls.
What discounts are offered to NH E-ZPass account holders?
Private accounts are entitled to a 30% discount at NH tolls and business accounts are entitled to a 10% discount at NH tolls.
I don't want to use my E-ZPass transponder today. I prefer to use my NH Turnpike Tokens. What do I do?
If you desire to not use your transponder, you must remove it from the windshield/license plate and place it in the metallic "read prevent" bag that came with it or you can leave it at home.
I opened an account some time ago, but I have no E-ZPass account number, no transponder and my check/credit card has not been cashed/debited. What should I do?
Your application may have been lost. Call the Customer Service Center at 877-643-9727 or visit one of three local walk-in centers located at the Hooksett Toll, Nashua Welcome Center and Seabrook Welcome Center.
I opened an account some time ago, but I have not received my transponder(s) yet. I have an E-ZPass account number and my check/credit card has been cashed/debited. What should I do?
Chances are your transponder is in transit to you. The recent backlog of transponders is almost cleared up.
I need more Velcro strips to attach my transponder to another vehicle. How do I get additional strips of Velcro?
Supplies can be picked up at any of the three local walk-in centers located at the Hooksett Toll, Nashua Welcome Center and Seabrook Welcome Center. Supplies can be ordered by calling the Customer Service Center at 877-643-9727 or online at the Customer Service Center.
I have an E-ZPass account. What lanes can I use at the toll plazas?
Most toll plazas have "DEDICATED E-ZPASS ONLY" lanes which will get you through the plaza quickly. These lanes have signs mounted on top of the toll plaza canopy and they are quite distinguishable from the other lanes. E-ZPass account holders may use mixed mode lanes (staffed lanes) as well. Essentially, E-ZPass account holders may use any lane where the E-ZPass Service Mark is displayed.
I have noticed video cameras in the toll lanes. Do they take my picture every time I go through the lane?
No. Images of license plates are taken only when a toll payment violation (no transponder read) occurs in an E-ZPass ONLY lane.
Is cash or tokens accepted in an E-ZPass ONLY lane?
NO! Only E-ZPass transponders are accepted in E-ZPass ONLY lanes.
What happens if I use my transponder when the balance in my account is $0.00 or less?
If you fail to replenish your account when the balance gets low, and your actual balance drops below $0.00 due to usage of your transponder, you may be subject to an administrative fee of $25.00 in addition to amount of funds necessary to bring your account into compliance with the minimum balance requirements.
What is the speed limit through an E-ZPass only lane?
The maximum speed is 10 MPH. The reason for this is safety of the motoring public and safety of our employees that could be crossing toll lanes at any time.
Could I get a speeding ticket for going too fast through an E-ZPass lane?
Maybe....NHDOT has no authorization to issue speeding tickets. This is a Department of Safety - NH State Police issue. If a police officer is monitoring speed through the toll lanes, and you exceed a reasonable, safe speed through the E-ZPass lane, you could be issued a summons.
Could I lose my license if I drive too fast through an E-ZPass lane?
No. Drivers licenses can not be suspended for speed through an E-ZPass lane.
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