Accessible Transportation To & In Greater Boston
Do you need or want to get around in the Greater Boston area? Do you have medical appointments in Boston that you have difficulty getting to? Would you like to go out to a Boston area restaurant or concert, or visit a friend in the city?
If you are able to get to a bus or train station in New Hampshire such as the Downeaster on the Seacoast or the Boston Express bus stops in North Londonderry or Nashua, you could get to North Station, South Station or one of the bus stops that are part of the MBTA in Boston for as little as $5 each way. See www.mbta.com for general information. Click on "Accessibility At the T" for accessibility information. With the appropriate documentation, if you are a qualified person with a disability, you can take "The Ride" for $3 each way, including one companion.
The Boston Express buses have wheelchair lifts and the bus stops are accessible. Find out more about taking the Boston Express.
Find out more about the Downeaster train.
Find out more about Concord Coach, at www.concordcoachlines.com, which can get you from Concord and points north to the Londonderry Boston Express Bus stop. Please let them know 2-3 days ahead if you need a bus with a wheelchair lift.
Upon arriving at North Station, South Station or one of the bus stops that connects with the MBTA, you can take "The Ride" to whereever you need to go within Greater Boston. See below:
THE RIDE, the T's Paratransit program, provides door-to door transportation to eligible people who cannot use general public transportation all or some of the time, because of a physical, cognitive or mental disability.
THE RIDE is operated in compliance with the federal Americans with Disabilities Act (ADA) and is a shared-ride service, which means you are traveling with other people.
Lift equipped vans are used to serve persons with disabilities, including those who use wheelchairs and scooters. THE RIDE operates 365 days a year from 6AM to 1AM in sixty (60) cities and towns.
The local one-way fare for each registered passenger is $3.00. If you are traveling with a Personal Care Assistant, the PCA is not charged a fare.
THE RIDE is also available to ADA certified out-of-area and/or out-of-state travelers visiting the area. Some documentation is required. Visitors, please make advanced arrangements by calling (800) 533-6282 in-state toll free or (617) 222-5123 or TTY (617) 222-5415. In order to use THE RIDE you must complete and submit an application. Per ADA regulations, 21 days is allowed to process applications upon receipt. Only completed signed original applications, mailed to the address below, will be considered for review. You will receive written notification of eligibility via U.S. mail. You may find the application on the MBTA website. If you are an approved registered RIDE user and wish to view or download THE RIDE Guide, make reservations, view your account balance, or check or cancel trips click THE RIDE Reservations.
MBTA Customer Support Services is available Monday-Friday 6:30AM-8PM and Saturday-Sunday from 7:30 AM-6:00 PM. Please call (617) 222-3200 for support, or for our Deaf or Hard of Hearing: customers TTY (617) 222-5146, or find specific contact information below.
MBTA Customer Support Services (617)222-3200 -
For travel information, schedules, comments, or complaints
Toll Free: 1-800-392-6100
Deaf or Hard of Hearing: TTY (617) 222-5146
Main Switchboard: (617) 222-5000
Senior Citizens/Transportation Access Passes: (617) 222-5976
Deaf or Hard of Hearing: TTY (617)-222-5854
Elevator Update Line: (617) 222-2828
The Ride Program: (617) 222-5123, (617) 222-5415 TTY