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Residents with questions about their mortgage are encouraged to call the Department at 1-800-437-5991.
Trained, knowledgeable examiners are available, from 8 am to 4:30 pm, to help residents
understand the terms of their mortgage. Staff will also review documents for signs of fraud and assist
consumers in filling out consumer complaint forms if appropriate.
The public is also invited to stop into the Banking Department office during business hours. When meeting with NHBD staff, consumers should bring as many of their loan documents as they
can including, if possible: the HUD-1 form; the Note; the Mortgage; the Truth in Lending Statement; the Good Faith Estimate;
the Application; the most recent mortgage statement; and any other documents you may have signed to obtain this mortgage. Please call for an appointment.
Additional resources for mortgage information can be found on our consumer information page.
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