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Consumer Assistance - Information

Consumer Alerts

  • Data Breach, Lost or Stolen Credit or Debit Cards

    Residents are encouraged to check their account statements on a regular basis and if you believe your credit or debit card has been compromised, lost, or stolen, take action immediately.  The Federal Trade Commission suggests that consumers contact the card issuer and report the loss or theft immediately, follow up with your institution by mail, keep copies of statements and letters, and keep a record of the dates you made calls or sent letters.  The FTC article also provides suggestions on how to limit your losses and protect your cards and account information. Read the FTC article.

  • National Mortgage Licensing Website Now Available to Consumers
    In order to provide homebuyers and the general public with greater information concerning the companies and professionals in the mortgage industry and in fulfillment of the federal S.A.F.E. Mortgage Licensing Act of 2008, the Nationwide Mortgage Licensing System and Registry (NMLS) has launched a website called NMLS Consumer Access. NMLS Consumer Access is a fully searchable website that allows the public to view information concerning state-licensed companies, branches, and individuals licensed and registered through NMLS. No personal identifying information concerning individuals (such as social security number, date of birth, etc.) will be made available on NMLS Consumer Access.

Banking and Checking Issues

Buying New and Used Cars

  • The Federal Trade Commission has several documents that contain tips on car buying vs. leasing, negotiating the best deal, financing, getting the most out of warranties and service contracts, using gas efficiently, and avoiding repossession. Visit the FTC web site.

Credit Cards, Repair, Reports and Scores

Debit and ATM Cards

Debt Management/Budget Counseling

Housing and Foreclosure Questions?

  • New Hampshire consumers facing foreclosure are encouraged to call 211 or visit to find a HUD Counselor or legal assistance, or information about upcoming foreclosure prevention workshops. There are no fees for these services.

Housing Counselors/Programs

APR, GFE, and LIBOR are just a few of the many mortgage terms to know and understand before you agree to buy a home. Please ask questions and consider getting help from a local housing counselor (See list below). Links to several helpful documents are also provided below.

Identity Theft

Legal Resources

Mortgages, Escrow Accounts, Title Insurance

Payday and Title Loans

Reverse Mortgages

Schemes, Swindles and Scams

Student Loans

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Banking Department
53 Regional Drive  |  Suite 200  |  Concord, NH 03301
(603) 271-3561  |  (800) 437-5991
fax: (603) 271-1090 or (603) 271-0750