How to File a Complaint
Below you will find a description of the Department’'s complaint process along with a list of information the Department requests from you when filing a complaint. You will also find a list of helpful contacts in the event that you have a problem with an entity that is not under our supervision.
Banking Department Complaint Process
Institutions Not Under New Hampshire State Jurisdiction
If you have a complaint about a financial institution that is not regulated or supervised by the New Hampshire Banking Department, we will forward your complaint to the appropriate regulator. To determine if your financial institution is supervised by the New Hampshire Banking Department, please visit our list of institutions on our website, or call us at (603) 271-3561.
If the institution you are dealing with is located outside New Hampshire, or if you are unsure about the appropriate regulatory authority, please contact us. Our staff will determine the appropriate agency to contact, and your inquiry or complaint will be referred to that authority.
Other Bank Regulators
If your institution is not on our list of regulated institutions available on our website, it may be under the jurisdiction of one of the following national financial institution regulators or other state regulators:
Customer Assistance Group: 1-800-613-6743.
If your institution is not supervised by the New Hampshire Banking Department or a national bank regulator, it may be under the jurisdiction of another state's banking department. For a list of all state banking departments, contact the Conference of State Bank Supervisors.
Other Helpful Government Agencies
If the Banking Department cannot resolve your complaint or answer your question, you may be able to obtain assistance from one or more of the following resources:
Telephone: 1(855)-411-CFPB (2372)
Consumer Protection Hotline: 1-888-468-4454
To file a complaint, go to: www.egov.nh.gov/consumercomplaint/
The New Hampshire Attorney General’s office may be able to handle general consumer questions, problems, and complaints, including:
Homeowner complaints, and more
New Hampshire Treasury Department - Abandoned Property Division
Email address: [email protected]
Funds and securities deposited in a bank account are transferred to the State after a significant period of account inactivity – usually after five years. Abandoned funds are held by the State indefinitely or until their proper owner comes forward to claim them. Inquiries about abandoned bank accounts or property can be made to the Abandoned Property Division of the State Treasurer's office.
The New Hampshire Insurance Department will be able to handle questions, problems and complaints about insurance companies, brokers, agents, or adjusters.
You are entitled to one free credit report per year from each of the three major credit reporting agencies.
You may also request and pay for a credit report from each of the three major credit reporting agencies:
To ask questions about or dispute items on your credit report:
Identity theft: 1-877-ID-THEFT
All complaints: www.ftc.gov/bcp/consumer.shtm (click on “File a Complaint”)
The Federal Trade Commission may be able to handle general consumer questions, problems, and complaints, including:
Lending, debt and debt collection questions and complaints;
Reporting identity theft;
Credit report questions or disputes;
Spam, phishing and other internet-related complaints;
Deceitful advertising complaints; and more.
Report counterfeit money:
United States Secret Service
335 Adams St, 32nd Fl
Brooklyn NY 11201
The U.S. Secret Service may be able to handle questions, problems or complaints about financial crimes such as:
Access device fraud;
Counterfeiting and fraudulent identification;
Telecommunications and computer fraud
Benefits and food stamp fraud; and more
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53 Regional Drive | Suite 200 | Concord, NH 03301
(603) 271-3561 | fax: (603) 271-1090 or (603) 271-0750